Paola Gil

Paola Gil Email and Phone Number

Bilingual Retail Banking Leader | Driving Excellence in Customer Service & Financial Solutions
Paola Gil's Location
Jacksonville, Florida, United States, United States
Paola Gil's Contact Details

Paola Gil personal email

n/a
About Paola Gil

Dedicated and results-oriented bilingual (Spanish-English) Retail Banking Professional with a demonstrated track record of thriving in fast-paced financial environments. My specialization lies in harnessing fluent Spanish communication skills to enrich customer relationships, boost sales, and elevate service standards. With extensive experience in client relationship management, financial product sales, and team leadership, I consistently deliver solutions that not only meet but exceed customer expectations and align with business objectives.My core competencies include:• Customer Service Excellence: I excel in delivering exceptional customer experiences, fostering loyalty, and resolving complex inquiries.• Retail Banking Expertise: I possess a deep understanding of retail banking products and services, with a strong focus on tailoring solutions to meet individual client needs.• Sales Leadership: My track record speaks for itself in implementing effective sales strategies that drive revenue growth and consistently surpass targets.• Risk Management: I bring in-depth knowledge in identifying, assessing, and mitigating risks to protect assets and ensure compliance with regulations.• Digital Banking Innovation: I'm a passionate advocate for digital banking solutions, leveraging technology to enhance customer engagement and streamline operations.With a commitment to excellence and a passion for innovation, I continuously seek opportunities to make a positive impact on the banking industry, delivering superior service and driving business growth.

Paola Gil's Current Company Details

Bilingual Retail Banking Leader | Driving Excellence in Customer Service & Financial Solutions
Paola Gil Work Experience Details
  • Ameris Bank
    Assistant Branch Manager
    Ameris Bank Oct 2023 - Jan 2024
    Jacksonville, Florida, United States
    Recruited and brought in to assist in leading branch operations, develop a highly skilled team, and drive strategic sales initiatives by leveraging best practices from previous banking roles. However, she left Ameris after a short tenure due to a change in direction and work-life balance needs, despite being personally recruited, showcasing her in-demand talent.
  • Td
    Customer Service And Operations Manager
    Td Mar 2022 - Oct 2023
    Jacksonville, Florida, United States
    As Customer Service and Operations Manager at TD Bank, led a customer-centric team, optimized workflow processes, leveraged banking product expertise, and implemented process management strategies to achieve operational excellence.
  • Digital Risk
    Closing Disclosure Analyst - Mortgage Banking
    Digital Risk Feb 2021 - Sep 2021
    Jacksonville, Florida, United States
    Expert in HUD/Closing Disclosure review, demonstrated deep mortgage operations understanding, maintained compliance proficiency, oversaw title commitment and closing conditions, and utilized analytical problem-solving skills to enhance the closing process, ensuring operational excellence.
  • Digital Risk
    Home Preservation Specialist
    Digital Risk Jul 2020 - Feb 2021
    Jacksonville, Florida, United States
    Analyzed financial information and provided solutions to delinquent or high-risk mortgage borrowers, utilizing comprehensive knowledge of loss mitigation procedures to recommend homeownership-preserving solutions, while offering prompt and thorough responses to homeowner inquiries.
  • Fifth Third Bank
    Senior Personal Banking Specialist
    Fifth Third Bank May 2019 - Jun 2020
    Jacksonville, Florida, United States
    Demonstrated sales excellence in banking products, utilizing a consultative approach with Financial Needs Assessments, leveraging retail and small business expertise to deliver tailored solutions, and fostering customer satisfaction and long-term relationships.
  • U.S. Bank
    Branch Operations Supervisor
    U.S. Bank Aug 2014 - May 2017
    San Francisco Bay Area
    As Lead Teller, provided guidance and inspiration to a team, oversaw teller operations, excelled in managerial duties, and leveraged extensive banking experience to swiftly address complex inquiries and offer customized financial solutions.
  • Suntrust Bank
    Client Service Specialist
    Suntrust Bank May 2013 - May 2014
    Jacksonville, Florida Area
    Diligently supported clients with their transactions and service needs, ensuring operational efficiency and accuracy, while proactively engaging in consultative conversations to develop client relationships and offer tailored financial solutions.
  • Wells Fargo
    Bilingual Teller Supervisor And Compliance Specialist
    Wells Fargo Mar 2010 - May 2013
    Jacksonville, Florida Area
    Served as a key leader in ensuring compliance and regulatory standards, efficiently managed operational processes and training, and excelled in bilingual customer service excellence, significantly contributing to team achievement.
  • Bank Of America
    Personal Banker And Spanish Language Banking Specialist
    Bank Of America Apr 2004 - Jul 2009
    Jacksonville, Florida Area
    Proactively promoted and successfully sold a wide range of financial products and services, provided essential financial guidance and support, demonstrated leadership in customer transactions, and served as a principal Spanish-speaking resource to enhance the banking experience for diverse clients.

Paola Gil Skills

Auditing Banking Job Coaching Bilingual English/spanish Retail Multi Tasking Sales Financial Services Operations Management Goal Setting Quality Auditing Training Employee Training Goal Driven Leader Bilingual English/spanis Goal Oriented Analytical Skills Retail Banking Job Scheduling

Paola Gil Education Details

Frequently Asked Questions about Paola Gil

What is Paola Gil's role at the current company?

Paola Gil's current role is Bilingual Retail Banking Leader | Driving Excellence in Customer Service & Financial Solutions.

What is Paola Gil's email address?

Paola Gil's email address is pa****@****isk.com

What schools did Paola Gil attend?

Paola Gil attended American Intercontinental University-South Florida.

What skills is Paola Gil known for?

Paola Gil has skills like Auditing, Banking, Job Coaching, Bilingual English/spanish, Retail, Multi Tasking, Sales, Financial Services, Operations Management, Goal Setting, Quality Auditing, Training.

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