Paola De Cecchi Email & Phone Number

Miami, Florida, United States

Manage GO software implementations and lead client interactions such as meetings, trainings, feedback sessions, and other day-to-day contact points with GO customers. Handle operational and support requests with GO application on behalf of clients. Lead our technology implementation projects which includes the responsibilities of creating agendas, updating project plans, creating presentations, and follow-up communication.

Miami, Florida, United States

Lead client interactions such as meetings, trainings, feedback sessions, and other day-to-day contact points with GO customers. Handle operational and support requests with GO application on behalf of clients. Lead technology implementation projects which includes the responsibilities of creating agendas, updating project plans, creating presentations, and follow-up communication.

Fort Lauderdale, Florida, United States

Communicate & collaborate with clients regarding upcoming charters and events. Delegate tasks to appropriate team members and continuously communicate with the World Navigator regarding operations. Use Sharepoint to work with client and include ship information, guest information, and any other pertaining request.

Fort Lauderdale, Florida, United States

Manage the entire group bookings and group maintenance process. Overview consistency and accuracy within the entire group program, in addition to adding value to all group bookings by offering product enhancements. Work continuously in private charter coordination and special events including up selling products. Assisted in the creation of our wedding program “Happily Ever Atlas” including approval of marketing, coordination of amenities, and pre wedding coordination with brides. Attend wedding shows and expos to market our unique product to direct guests and travel advisors.

Continuously communicate with travel advisors and consumers through various platforms to give information and provide assistance in booking their next luxe-adventure onboard the World Navigator.

Constantly assist guest with inquiries and various problems. Use my decision making skills to solve unexpected issues with first contact resolution. Acquire product knowledge in regards to ports of call, ship, and tour information. Communicate with all departments on a daily basis and be knowledgeable about their procedures. Awarded Star of the Week in various occasions and highly rated by guests. Team player by assisting in my time off by being the team building manager and planning birthdays. Recently promoted to Group Coordinator.

Miami Beach, Fl

Create and continuously update the concierge packet for The Plymouth Hotel. Assist guests by performing various tasks such as making restaurant reservations, booking day trips and tours, arranging spa services, recommending night life hot spots, booking transportation such as private cars, boats, and airfare, and coordinating amenities for special occasions such as flower arrangement, catering, and private photographers.

Miami Beach, Fl

Assist guests in the check in and check out process at The Plymouth Hotel. Serve as a concierge to our in-house guests for activities in the Miami area. Use the Opera system to create, update, and charge existing reservations and new reservations. Acquire knowledge about the amenities in the property and keep an ongoing communication with all the departments. Answer the phone for any upcoming guest inquiry or in-house guest request.

Miami, Fl

Event planning and managed the day-to-day operations of the office which included providing quality customer service to customers interested in our products and event services, managing events and event staff, and communicating with various vendors simultaneously. Furthermore, preparing and editing correspondence as well as conducting research to expand our customers and optimize our services.

Maintained a comprehensive knowledge of Karen Millen products in order to deliver exceptional service to our clients. Opened and closed store including completing staff assignments such as daily emails to regional manager to provide information of daily sales. Also, assisting in floor visuals with new collections.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Vice President of Hospitality Marketing and Sales Association InternationalHopitality Travel and Tourism.

Italian Studies

Study Abroad in Spring with classes in Wine Tasting, Italian Cuisine, and the Italian Language

Associate Of Arts (A.A.)

High School