Logistic and order desk Order desk: managing orders from GDO and B2B by checking price, transfer price, minum sales price, margin, canvass, form of payment, account situation, limit credit, contract of customer and availability of product. Managing back order and actions to avoid any block due to product allocation, credit limit or minum sale price, Customer service, facing with all customer requests. Support to our internal sales man and sales net (price, deliveries, sales/back order report, stock situation, accountancy customer situation). Managing customer claims. Support to amministration (customer datas, invoicing, payment request, credit limit check, control documents issue) Logistic desk: following up shipments, dealing with logistic issues, planning deliveries and pick up. Daily contact with headquarter.

Commercial Back officeDealing with foreign branches and foreign customers (CEE and EXTRACEE)Managing orders, good knowledge of logistic activities: warehouse recording, delivery note creation and stock taking record. National and international shipment planning and shipment documents managing (packing list, picking list, Dual Use certification, origin certification)Stock consignment control.Invoicing, receivables check and payment request.Dealing with letter of credit and relation with banks.Daily contact with different area of company (sales, administration, warehouse, supply chain, after sales, IT)After sales back officeCoordination with after sales service by checking claim/default returned goods.Managing spare parts orders and planning logistic activities of repared/ substituted products.After sales invoicing both Italian and foreing customers.Technical course organization.Commercial assistant (2004 - 2007)Sales reporting and statement for production planning.Meeting organization and support to convention planning.Editing internal and external notices, price list , English and Italian leaflets, English translation of user manuals.Collecting customers complaining, weekly meeting report in order to do an action plan.Contact with marketing companies.Administration office ( 1998 - 1999)Employee as support in administration division, recording purchasing invoices, dealing out faxes and general secretarial support.

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