- Plan, organize, and direct the service team.- Work with customers, suppliers, and co-workers to fulfill orders and inquiries with service and cost.- Receive service calls, dispatch technicians, and document service calls.- Coordinate service calls between technicians and clients.- Create, review, approve, and close all work orders, enter data, and invoice to clients.- Maintain customer relationships and address any concerns while supporting the development of Overhead Crane Service sales.- Prepare and submit quotations and address inspection deficiencies.- Follow up with customers to secure Purchase Orders (POs), prepare work orders (WOs), and advise technicians on the type and location of work to be performed.

• Manage the import and export operations.• Handle customs clearance requirements for exports• Negotiate freight terms and conditions with suppliers and customers • Liaise with inland and foreign shipping agents to ensure smooth operations• Monitor supplier performance and shipping schedules • Oversee the development and implementation of appropriate quality measures • Coordinate delivery of shipments to warehouses, retail stores, and customers• Develop and maintain good relationships with customers and suppliers • Analyze data from foreign suppliers to support business decisions• Ensure compliance with export regulations and laws• Prepare purchase orders and shipping documents.• Maintained records of personnel-related data on both paper and online.• Schedule and confirm appointments and meetings.• Liaise with other departments or functions.

• Resolved customer issues to their overall satisfaction.• Maintained an overall management style that follows company best practices.• Provided leadership and direction to all employees.• Ensured product quality and availability.• Promoted conference, convention, and trade show services.• Met with organizing committees to plan the scope and format of events, establish, and monitor budgets, and review administrative procedures.• Co-ordinated services for events, such as conferences, weddings, outside events, and other facilities, signage, displays, special needs requirements, audio-visual equipment, printing, and security.• Organized registration of participants, prepared programs and promotional material, and publicized events• Planed entertainment and social gatherings for participants• Hired, trained, and supervised support staff required for events• Prepared reports and coordinated with clients and company areas involved.