Paola Mott Email & Phone Number

São Paulo, Brazil

Guaranteeing Trust & Safety of the platform amongst Quality team of the Emerging Products. - Oversee and manage the quality control processes and procedures within the organization of 15 analysts working on 6 products split into 9 business units.- Lead regular audits and inspections to identify areas for improvement and ensure compliance with quality standards.- Collaborate with cross-functional teams to establish quality objectives, metrics, and improvement plans.- Provide guidance and support to quality analysts and other staff members involved in quality assurance activities.- Analyze data and generate reports on quality performance, identifying trends and recommending corrective actions as needed by creating dashboards in excel and using sql.- Stay up-to-date with industry trends and best practices in quality management to drive process optimization and innovation.- Foster a culture of quality excellence, ensuring that quality standards are upheld throughout the organization.

Barcelona, Catalonia, Spain

Managing quality and training supervisors on their duties, and consequently their teams of quality analysts.Daily analysis of data generated by the quality department. Processing of the data for business meetings with directors and clients. Presentation of findings and suggestions, and action plans for maintaining a high quality level of the project.Monitoring and reporting team performance. Improving delivery playbooks and processes.Handling real time quality issues escalated to management from the client.

Barcelona Area, Spain

• Manage the EMEA Quality team by:- Holding feedback sessions, 1-2-1, team meetings and calibration sessions.- Working creatively to maintain the level of motivation of the team and project. Creation of internal Newsletter, of FAQ, internal calibration session, quizzes. • Implement, analyze KPIs and trigger improvement programs to enhance Customer Service experience and Quality performance of the project, side by side with client. • Monitor and report team performance directly to the team and client through Business Reviews meetings. • Analyzing data weekly, monthly and quarterly for business meetings. Presenting findings and triggering improvements.

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

São Paulo Area, Brazil

Ribeirão Preto

Bachelor Of Advertising And Marketing Communication, Marketing

Graphic Design, Graphic Design

Education record