Andres Paolantonio Email & Phone Number

Ciudad Autónoma De Buenos Aires

Ciudad Autónoma De Buenos Aires

- Implementing and developing TeleCentro WiFi Zone, the fastest and largest WiFi network in Argentina.

- Manage security services for >220 sites of corporate customers like HP, Dell, OSDE, Microsoft, Bodega Chandon, Nokia, Mercedes Benz, among others.- Lead a team of 8 supervisors and 950 security officers, with an average monthly income of $12,5 million.- Provide electronic security solutions to Corporate Customers (Access Control Systems, Remote Video Solutions, Assets Control, Alarms, Fire Detectors, Mobile Services, etc) depending on their specific needs.- Provide training and organize seminars that seek to raise the security awareness for those serving in customer sites by helping them identify their risks and reducing their vulnerabilities- Manage customer claims & satisfaction- Implement quality procedures and controls.- Sales and cost budgeting (direct & indirect).- Meet strategic goals defined in the Business Plan.- Optimize labor costs, direct & indirect costs, seeking to reduce churn, absentism, extra hoursand improductivities.- Negociate new customer contracts.

Argentina

Responsible for providing physical and electronic security solutions to more than 100 sites in the banking & financial segment. Manage more than 350 employees in Buenos Aires and a monthly income of $2 million pesos. Trained more than 300 employees in specialized banking security operations. Reduced labor costs in more than 15% by managing efficiently each service structure and operational hours. Increased operational income 33% by negotiating new contracts with more than 30 clients. Improved operational KPIs by implementing sustainable security solutions according to real customer needs. Reduced employee turnover from 6% to 2% by reducing labor clame resolution timeframe.

Buenos Aires, Argentina

Responsible for Residential & SMEs customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Work closely with customers to capture market information and to analyze business needs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude, reporting to a market manager.

Claro Argentina

Responsible for Residential & SMEs customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Work closely with customers to capture market information and to analyze business needs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude, reporting to a market manager.

Planned, coordinated and developed market research projects and business plans for the SME market in USA, Spain, Mexico and Chile.

Managed several projects mainly focusing on Business Process Reengineering, New Product Development and Technology Integration.Planning, financial analysis, functional evaluation and requirement management

Mba, Master In Business Administration

Master in Business Administration

Ms, Master In Telecommunications Management

Postgrado en Gestión de Telecomunicaciones y Empresas de Servicios

Bachelor Of Engineering (B.E.), Industrial Engineering

Ingeniería Industrial Ingeniería en Petróleo (adeudando 4 materias)