Paola Rascon Email & Phone Number

El Paso, Tx, Us

El Paso, Texas, United States

•Directed operations of multiple departments including Distribution, Customer Services, Shipping and Receiving, Customs, Warehouse Management, Human Resources, Maintenance, and Environmental Health and Safety. Additional responsibilities are to monitor, handle, and prioritize KPI metrics performance and continuous improvement of the facility's operational performance as it relates to profitability, quality, productivity, on-time delivery, inventory investment, fill rate, and cost controls in transportation and operation.•Established relationships with customers through proactive communication initiatives. Handled escalated customer inquiries, complaints, and disputes promptly. Analyzed data to identify trends in customer interactions and implementing systems for tracking customer issues and resolutions.• Analyzed inventory for ship versus forecast accuracy, to identify potential business risks or opportunities related to customer requests. •Evaluated and enhanced the effectiveness and recommended alternatives for work methods, procedures, controls, and integrated technology and visual tools to achieve accurate and timely movement and processing of shipments.•Ensure warehouse layout is optimally aligned for maximum efficiency in space 260,000 SF by inventory needs required. Oversaw inventory trend to maximize space for stock while allowing for high-volume traffic zones.•Managed complex logistics operations to ensure the 98% on-time shipment of finished goods to our customers is maintained.•Coordinated and oversaw customs operations to ensure clearance of goods across US/Mexico border occurs flawless. anticipate and control possible unexpected border crisis or specific CBP requests or audits.•Successfully reduced employment turnover by creating incentive and training programs for bias to action by coaching, training, and developing team integration activities and providing performance-based feedback.

El Paso, Texas, United States

•Reviewed operation costs, budgetary, employee development, and operations objectives for Inbound Receiving. Drove creation of staffing plans, schedules, quality, and process changed initiatives to enable assure annual business plan.•Worked closely with support staff (HR, Financial, Production, Facilities, S&LP, and Other Ops. Managers, IT Manager) to build innovation in fulfillment to drive the business forward and is a conduit to channel best practices across the network for real-time process improvement•Leading the team to meet and exceed operational goals by developing strategic planning and forecasting, evaluating, coordinating, and expediting problems solving and addressing staffing needs by maximizing resource and space utilization.•Leveraged as Area Manager by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area by managing efficiently the workflow of inbound across multiple shipping processes through a partnership with site leaders.•Orchestrated and led meetings to convey essential safety-related information, analyzed data to identify trends in safety injuries, accident, issues or concerns and promote continuity of training initiatives.

Lake Forest, Ca

•Worked with sales, customer services teams to ensure accurate forecasting of customer needs in production, plus monitored market conditions to anticipate changes in demand patterns to develop strategies to optimize supply chain processes and minimized the risk of Shortages in inventory. Maintain production schedules that optimize inventory levels to meet customer demand.•Planned, developed and implemented company growth projects in operations through collaborating with small teams to design and implement enhancements for projects which resulted in revenue increases.•Increased efficiency in operations through process evaluations and new process creation by establishing and accomplishing goals for improvements in profits, quality and delivery.•Analyzed workflow and production by reviewing customized value stream mapping data obtaining a decreased waste by 15% by employing lean manufacturing principles.•Led business development by enforcing production tracking with quality control systems and analyzing operational reports.

California

•Followed up with existing customers relations to increase purchases of products and services. Also, negotiated with new clients and closed on long-term agreements.•Participated in negotiations with customers or vendors regarding product purchases or contracts, looking to create a frictionless experience for both parties.•Oversee and monitor the budget for production operations, logistics, labor and include future operational opportunities that contribute to the company be in continuous improvement.• Accurately staged and sorted products for loading by filling and shipping customer orders. Evaluated operational records and made scheduling adjustments to maximize efficiency with effectively communicated with all levels of staff and management.•Ensured that shipping and receiving process comply with all Import/Export requirements, in order to best satisfy the final customer.• Troubleshot and formulated strategies for expected and unanticipated logistics issues, by planning and prioritizing day-to-day shipments and billing in collaboration with warehouse and sales team.•Working direct with Dispatch department reviewing the scope of each project to estimate the number of man hours that would be required. Also, planned out driver routes ahead of time, which cut down on mileage and reduced costs by 8%.

Juarez, Chihuahua

•Guide the development of Vendor and 3PL KPI's associated with Supply Chain performance in China and conduct internal Quarterly Business Reviews to report on financial and service level goals, along with initiatives.•Manages all Third-party logistic (3PL), through periodical review and data analysis to assure cost reduction, quality services, by looking all the time into new opportunities that can help us to improve the service to the final customer.•Prepared the warehouse for audit, Maintained records updated, cleanliness and organization of the warehouse.•As director I oversaw Dispatch department scheduling for the day-to-day activities of 42 transportation employees. At the same time, loaded and unloaded 38 delivery trailers per shift.•Responsible for the Asia import/export development, including trade and security regulatory compliance associated to logistic process.•Generated business development awareness by implementing in-depth sales programs. Offering a strategic planning for the Domestic Inbound/Outbound transportation, and all international shipments services delivering on time.•Evaluated Financial status across the production, supply chain process and import/export expenses by mapping internal and external costs and create spend transparency to all the company at any point.

Cd. Juarez, Chih. Mex

• Create a detailed supply chain plan to standardize the complete process and follow step by step the manufacture lead time, inventories, loading process and import process until customer door.• In Dispatching one of my functions was to coordinated with freight forwarders to expedite international and national shipments by maintaining up-to-date knowledge of traffic problems and weather concerns.• Identify the appropriate company to make strategic alliances for production or Third party logistic (3PL) services, identify legal requirements, norms and taxes to pay per product in order to prevent any barrier of entry to the country.• Developed innovative business plans and sales strategies for vertical markets coming from Asia, optimizing current revenue streams by networking for additional business prospects with established clients.

El Paso, Texas Area

• As dispatcher tracked all changes in computer system, by monitoring dispatch board and adjusting call priorities. Maintained current knowledge of all personnel in the field and all completed deliveries or delays.• Member of global distribution operations team that coordinated shipments across 3 countries and coordinated with freight forwarders to expedite international shipments.• Forecasted manpower requirements based on daily workload and company targets by implementing strategic shipping policies to achieve long and short-term sales targets.• Reported inventory balances and cycle counts in both the ERP systems and oversaw scheduling for the day-to-day activities of 32 transportation employees.

Armenia, Colombia

• Major task overview and delegation of specific dimension to improve JUNTOS program. • Develop JUNTOS information flow analysis & systems, to create effective supply-chain for the optimization of the results. • Analyzed the result of the information obtained.

Master Of Business Administration - Mba, Specialized In International Business

Certified, Specialization In Foreign Trade And Customs

Diploma, International Contracts

Diplomat, Effective Plan For Import And Export

Certified, Providing General Consulting Services

Master In Public Administration

Maestria en Administracion Publica.

Bachelor'S Degree, Economics & International Business