Paola Andrea Suarez Martinez Email & Phone Number

Bogotá, Co

Bogotá, Distrito Capital, Colombia

• Technical and Customer Support troubleshooting issues about SaaS applications.• Project management of new features roll out, migrations, internal projects.• Training of new field and administrative users and consulting best practices. • Graduating new customer from onboarding to company advocates (partners).• Follows and contributes to processes and procedures in place to implement new customers.• Provide feedback to product and development group of customer requests for… Show more • Technical and Customer Support troubleshooting issues about SaaS applications.• Project management of new features roll out, migrations, internal projects.• Training of new field and administrative users and consulting best practices. • Graduating new customer from onboarding to company advocates (partners).• Follows and contributes to processes and procedures in place to implement new customers.• Provide feedback to product and development group of customer requests for feature and product development. • Participate in Quality Assurance testing for new application releases and data import projects.• Tracking time, maintaining documented relationships, and identified risks in the company CRM application.• Prioritizing support and development tasks and allocating time. Performing actions necessary toretain customers.• Interacting with Production Ops Team members, Outsourced Development Teams, and Customers• Manages all resources related to the successful maintenance and development of the business.• On Demand Colombia Customer Care Team Lead (5)• Coaching and training of new team members and consulting best practices. Show less

Bogotá, Distrito Capital, Colombia

• Technical and Customer Support troubleshooting issues about SaaS applications. • Training of new field and administrative users and consulting best practices. • Graduating new customer from onboarding to company advocates (partners).• Follows and contributes to processes and procedures in place to implement new customers.• Provide feedback to product and development group of customer requests for feature and product development. • Participate in Quality Assurance testing… Show more • Technical and Customer Support troubleshooting issues about SaaS applications. • Training of new field and administrative users and consulting best practices. • Graduating new customer from onboarding to company advocates (partners).• Follows and contributes to processes and procedures in place to implement new customers.• Provide feedback to product and development group of customer requests for feature and product development. • Participate in Quality Assurance testing for new application releases and data import projects.• Tracking time, maintaining documented relationships, and identified risks in the company CRM application.• Prioritizing support and development tasks and allocating time. Performing actions necessary toretain customers.• Interacting with Production Ops Team members, Outsourced Development Teams, and Customers• Manages all resources related to the successful maintenance and development of the business.• On Demand Colombia Customer Care Team Lead (4) Show less

Bogotá, Bogotá D.C. Department, Colombia

• Working with clients as reservoirs geologist, geophysics, and engineers applying knowledge on existing and emergent technologies and products, and allowing them to be more efficient and productive.• Effective project planning, managing and organization, accomplishing the goals.• Database management and administration.• Support in the use of Decision Space Geosciences and OpenWorks.• Active observation for continuous improvement in workflows.• Developing Demo Project and… Show more • Working with clients as reservoirs geologist, geophysics, and engineers applying knowledge on existing and emergent technologies and products, and allowing them to be more efficient and productive.• Effective project planning, managing and organization, accomplishing the goals.• Database management and administration.• Support in the use of Decision Space Geosciences and OpenWorks.• Active observation for continuous improvement in workflows.• Developing Demo Project and POC for possible customers.• Technical presentations for possible customers on the Sales team side.• Effective planning and development of projects on DevOps (Frontend and Backend).• Leading the team (6) occasionally and permanent for two month. Show less

Bogotá, Bogotá D.C. Department, Colombia

• Technical evaluation of new opportunities.• Projects development with data loaded and QC in Kingdom Software.• Seismic and well logging interpretation.• Geological modeling in area of interest and location of possible prospects.• Volumetric analysis for explorations and reservoir developing.• Support in drilling planning for an exploratory well and workovers• Reports writing for ANH (Monthly, weekly, drilling, etc.)

Bogotá D.C. Area, Colombia

New Business area:• Assistantship on databases analysis about the exploration history (Wells, seismic, general geology,petroleum system, etc.) and developing history of contrats litigation.• Information research to analyze areas of interest in Latin America.• Presentations about geological information and exploratory characteristics of areas of interest.• Assistantship on exploratory well drilling and completion.

Master'S Degree, Energías Renovables & Sostenibilidad Energética / Renewable Energy & Sustainable Energy

Diplomado / Certificate, Energías Renovables / Renewable Energies

Energía solar / Solar Energy Energía Eólica / Wind Power Eficiencia Energética / Enegy Efficiency

Bachelor'S Degree, Geología / Geology, 4.03 / 5.0

Activities and Societies: AAPG UIS CHAPTER / SEG UIS CHAPTER / Semillero de Investigación en Geofísica Aplicada y Computacional /.