Paola A. Torres, Mpa Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

•Established supply chain key performance indicators (KPI) and aligned process improvement projects to achieve performance goals-Logistics and inventory division decreased stock outs in a nursing unit by 45%-Developed par-level screening algorithm that allows easy identification of par level changes for the PAR Excellence replenishment system •Established process and created standard report for Quarterly Business Review (QBR) vendor meetings•Developed and managed the implementation of a communication plan for primary supplier transition

New York City Metropolitan Area

•Consulted with NYU leadership on Lean strategy and managed the implementation of large-scale cross-functional projects -Implemeted a new employee self-service process in PeopleSoft HCM-Designed and implemented an institution wide Professorships Dashboard•Developed content, including case studies, for multiple Lean training sessions for NYULH staff100% of attendees surveyed responded that they would be either “extremely likely” or “somewhat likely” able to apply the concepts learned in the session in their work•Leveraged institutional dashboards and metrics in order to identify operational opportunities for improvement •Implemented the Training Within Industry (TWI) methodology as a standard practice for staff training and sustainment of workflow changes (post lean intervention)

New York City Metropolitan Area

•Planned and facilitated over 45 Rapid Improvement Events (RIEs) for multiple departments across the health system, resulting in cost reduction and improve customer service-Implemented a new scheduling process for an ambulatory care site that reduced overall patient visit time by 30% and increase patient volume by 45% . Press Ganey Score improved from 47% to 60% -Improved on-time start time for surgical procedures from 3% to 20% •Worked with leaders from various departments to overcome implementation barriers and identified key performance indicators to monitor impact of process improvement activities •Designed and delivered multiple Lean Six Sigma courses for NYULHS employees

Nyu Langone Medical Center, Neurogenetics Laboratory

•Designed and implemented a Quality Management Systems program, including procedures and documentation, in accordance with NYSDH requirements•Coordinated several multicenter investigator-initiated clinical trials to develop therapies for Lysosomal Storage Disorders•Authored and co-authored 11 research papers published in various professional journals

•Performed biochemical and molecular testing•Communicated laboratory results to genetic counselors and physicians •Instructed residents on the diagnosis of Lysosomal Storage Disorders

•Recommended evidence-based practices to be included in the Joint Commission’s current Laboratory Accreditation Standards•Consulted with nationwide team of experts to review and establish new accreditation standards for genetic testing

Master Of Public Administration (Mpa), Health Policy And Management

Learning Design

The study and application of adult learning theory and practical approaches to designing, developing, delivering, and evaluating.

Lean Six Sigma Black Belt

Bachelors Of Science, Microbiology, 4.0