Paola Wilkinson Email & Phone Number

Kelowna, British Columbia, Canada

Responsible for Leadership of the Alberta store teams in achieving sales and profit targets, customer service satisfaction, visual merchandising and upholding the standards in Human Resource management, Loss Prevention and administration.

Responsible for Leadership of the management team to ensure the region delivers legendary customer service while promoting Starbucks culture, values and mission. Reviewing key performance indicators, identifying concerns and opportunities, supporting and motivating the store management team and implementing action plans to meet operation and organizational.

Responsible for management and supervision and profitability of up to 25 stores across Alberta. Major job functions include achieving profit goals by achieving sales and productivity plans by controlling expenses, effective recruiting, selection and training, resolving customer complaints/concerns, effective merchandising, maintain appropriate inventory.

Business Management Certificate, Business

Education record