Paolo Arraya, Dcsp® Email & Phone Number

Washington, District Of Columbia

• Provides prompt, courteous, expert, respectful, and responsive service to internal and external stakeholders.
• Develops and maintains a thorough understanding of the Council’s programs, rules, requirements, technologies, and Customer Relations’ performance and service standards.
• Administers customer records utilizing system applications to record customer information, documentation, and correspondence.
• Prepares and conducts evaluation for architects’ qualifications for NCARB Certification.
• Conducts and prepares ongoing evaluations of customer qualifications for Record transmittal.
• Engages in outreach activities, supports live webinars, and participates in requests for feedback and organized forums for process improvement.

Fairfax, Virginia

• Accurately and promptly conveyed the requirements of IBLCE, as necessary, in response to phone and email inquiries.
• Demonstrated proficiency in operating a multi-line telephone system to deliver high-quality customer service.
• Initiated and promptly responded to email inquiries from customers.
• Prepared reports and conducted research as requested.
• Conducted quality control checks as necessary for communications and other projects.
• Provided technical support for the credentialing management system, including the online application system.

Washington, District Of Columbia

• Developed and maintained effective working relationships with subordinates and administrative officials.
• Developed management techniques for ensuring the adequacy, accuracy, and legitimacy of data collected.
• Provided cost-effective records management services to offices of the General Secretariat of the Organization of American States.
• Collected, preserved, and made historical records generated by GS/OAS offices available for research.
• Devised and implemented secure and efficient procedures for data management, considering all technical aspects.
• Verified and retrieved data as necessary.

Washington, District Of Columbia

• I provided support in all the General Services Operations Departments, such as mailing, transportation of staff and/or documents, warehouse duties, primarily printing, and technical support to the unit.
• Oversaw, planned, and supervised the operations of a contemporary printing facility; prepared or supervised the preparation of cost estimates; established and coordinated efficient and cost-effective production methods.
• Consulted with representatives from the organization and various departments to determine printing requirements, priorities, and deadlines, and created or supervised the creation of schedules accordingly.
• Provided direct supervision to employees involved in pre-press preparation and binding operations; developed and implemented formal and on-the-job training programs.
• Assisted in determining the type, quantity, and location of equipment; requested supplies, repair parts, and additional or replacement equipment; supervised the cleaning, maintenance, and minor repairs of equipment.
• Developed and wrote specifications for a wide range of printing and binding projects as needed.

La Paz, Bolivia

• Obtained client information by answering telephone calls, conducting client interviews, and verifying information.
• Determined eligibility by comparing client information to the specified requirements.
• Informed clients by explaining procedures, addressing their questions, and providing relevant information.
• Reported problems with communication equipment to ensure its proper maintenance.
• Maintained and improved the quality of results by adhering to established standards and guidelines, and recommended improved procedures.
• Updated my job knowledge by studying new product descriptions.

Washington, District Of Columbia

• Versatile “go-to” Contractor serving in a variety of short-term to mid-term assignmentsHR/Administrative Assistant, Center City Public Charter Schools, Washington, DC
• Submitted employee data reports by assembling, preparing, and analyzing data
• Maintained employee information by entering and updating employment and status-change data
• Provided secretarial support by entering, formatting, and printing information; answering the telephone; relaying messages; maintaining equipment and supplies
• Maintained employee confidence and protects operations by keeping human resource information confidential
• Maintained quality service by following organization standards

Washington, District Of Columbia

• Supervised valet attendant relations with clients to ensure that complaints, disagreements, or misunderstandings about rates or services are resolved diplomatically.
• Supervised the quality of work for all employees to ensure that all work tasks and assignments were performed efficiently, effectively, and as required.
• Ensured that proper parking, security, and customer service procedures were followed by all employees.
• Handled all personnel issues and paperwork for hiring, termination, and training of support staff.
• Monitored maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.
• Handled general accounting duties such as accounts payable, payroll, and budgeting.

Washington, District Of Columbia

• Edited, updated, and revised employee annual reports and organized a variety of corporate staff documentation in both automated and non-automated file modes.
• Maintained employee information by entering and updating employment and status-change data.
• Maintained employee confidence and protected operations by keeping human resource information confidential.
• Contributed to team effort by accomplishing related results.
• Maintained employee confidence and protects operations by keeping human resource information confidential.
• Maintained quality service by following organization standards.

Washington, District Of Columbia

• Provided direct support to the Department Manager of Division Advancement.
• Served as editor of the Division's web page and maintained the Division's Database.
• Gathered contributions from staff for inclusion in the weekly and monthly reports.
• Created payment vouchers for accounting department invoices and expenses related to activities.
• Attended Society round-tables and meetings to represent division interests.
• Organized the logistical arrangements for national meetings and other events.

Washington, District Of Columbia

• Performed three separate temporary stints with a local agency specializing in management and administrative support services - GAP Solutions, Inc.
• Maintained database updated with changes of confirmation or reservation requested for events.
• Assisted in editing, updating, and revising future and confirmed reservations.
• Created portfolios with listed events and reservations.
• Monitored and recorded Engineering student application forms.
• Assisted in training new hires and operations assistant activities.

Certificate, Computer Systems Networking And Telecommunications

Completed Program, English As A Second Language - Esl

High School Diploma