Paolo Arraya, Dcsp® Email & Phone Number

Washington, District Of Columbia

• Provides prompt, courteous, expert, respectful, and responsive service to internal and external stakeholders. • Develops and maintains a thorough understanding of the Council’s programs, rules, requirements, technologies, and Customer Relations’ performance and service standards.• Administers customer records utilizing system applications to record customer information, documentation, and correspondence.• Prepares and conducts evaluation for architects’ qualifications for NCARB Certification.• Conducts and prepares ongoing evaluations of customer qualifications for Record transmittal.• Engages in outreach activities, supports live webinars, and participates in requests for feedback and organized forums for process improvement.• Ensures compliance with jurisdictional requirements; provides assistance to applicants; provides support for the Member Boards; and facilitates the initial and reciprocal licensure process.• Monitors the status of projects; thoroughly deals with project details; keeps the project owner informed of progress and changes; delivers clear, accurate objectives and goals. • Embraces and uses technology to increase performance and productivity.• Manages workload; works efficiently; accomplishes assignments in a timely manner; meets goals, objectives, and deadlines. • Seeks opportunities to improve product/service. Strives to eliminate errors, and accurate work is a priority.• Examines information or situations. Identifies key components. Evaluates possible solutions. • Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improvement.

Fairfax, Virginia

• Accurately and promptly conveyed the requirements of IBLCE, as necessary, in response to phone and email inquiries.• Demonstrated proficiency in operating a multi-line telephone system to deliver high-quality customer service.• Initiated and promptly responded to email inquiries from customers.• Prepared reports and conducted research as requested.• Conducted quality control checks as necessary for communications and other projects.• Provided technical support for the credentialing management system, including the online application system.• Ensured the accuracy of members and company data.• Prioritized and directed customer communications to the appropriate regional office for further action.• Facilitated the translation of documents from Spanish to English and vice versa.• Carried out additional assigned duties as required.

Washington, District Of Columbia

• Developed and maintained effective working relationships with subordinates and administrative officials.• Developed management techniques for ensuring the adequacy, accuracy, and legitimacy of data collected.• Provided cost-effective records management services to offices of the General Secretariat of the Organization of American States.• Collected, preserved, and made historical records generated by GS/OAS offices available for research.• Devised and implemented secure and efficient procedures for data management, considering all technical aspects.• Verified and retrieved data as necessary.• Managed the database and generated reports for the department's Director and Assistant Director.• Prioritized, scheduled, and oversaw the timely completion and delivery of assigned tasks.• Performed miscellaneous job-related tasks as assigned.

Washington, District Of Columbia

I provided support in all the General Services Operations Departments, such as mailing, transportation of staff and/or documents, warehouse duties, primarily printing, and technical support to the unit.• Oversaw, planned, and supervised the operations of a contemporary printing facility; prepared or supervised the preparation of cost estimates; established and coordinated efficient and cost-effective production methods and procedures.• Consulted with representatives from the organization and various departments to determine printing requirements, priorities, and deadlines, and created or supervised the creation of schedules accordingly.• Provided direct supervision to employees involved in pre-press preparation and binding operations; developed and implemented formal and on-the-job training programs.• Assisted in determining the type, quantity, and location of equipment; requested supplies, repair parts, and additional or replacement equipment; supervised the cleaning, maintenance, and minor repairs of equipment.• Developed and wrote specifications for a wide range of printing and binding projects as needed.• Oversaw the preparation and maintenance of necessary records and reports.• Organized, planned, supervised, and evaluated the work of employees involved in producing printed materials.• Determined the most cost-effective method for producing offset printed materials.• Established and maintained effective working relationships with subordinates and administrative officials.• Prioritized, scheduled, and managed the timely production and delivery of assigned tasks.• Served as the Personal Executive Assistant to the President of WHO and the Directors of PAHO.• Carried out miscellaneous job-related duties as assigned.

La Paz, Bolivia

• Obtained client information by answering telephone calls, conducting client interviews, and verifying information.• Determined eligibility by comparing client information to the specified requirements.• Informed clients by explaining procedures, addressing their questions, and providing relevant information.• Reported problems with communication equipment to ensure its proper maintenance.• Maintained and improved the quality of results by adhering to established standards and guidelines, and recommended improved procedures.• Updated my job knowledge by studying new product descriptions.• Fulfilled the company's mission by completing related tasks as required.• Served as a Tier 2 level problem-solver for challenging inquiries, utilizing my bilingual capabilities to communicate with international customers, and ensuring the satisfaction of specific customer accounts.• Managed the database and performed all related database administration tasks.• Assisted the manager in expanding the call center beyond its normal 20-person shift capability.• Performed miscellaneous job-related tasks as assigned.

Washington, District Of Columbia

Versatile “go-to” Contractor serving in a variety of short-term to mid-term assignmentsHR/Administrative Assistant, Center City Public Charter Schools, Washington, DC• Submitted employee data reports by assembling, preparing, and analyzing data• Maintained employee information by entering and updating employment and status-change data• Provided secretarial support by entering, formatting, and printing information; answering the telephone; relaying messages; maintaining equipment and supplies• Maintained employee confidence and protects operations by keeping human resource information confidential• Maintained quality service by following organization standards• Provided critical support to the Principal and to the Operations Associate• Managed and tracked relevant documents and data• Greeted and welcomed students, staff, families, visitors, and telephonic requirements utilizing language and cultural skills.Receptionist, Ascent Audiology & Hearing, Washington, DC• Confirmed patient appointments for a high-volume medical office• Maintained scheduling applications and handled patient calls• Greeted arriving patients, providing customer service for in-processing and out-processing.Administrative Assistant, MicroTek Training Solutions, Washington, DC• Provided technical and administrative support to the office setting.Administrative Assistant, WTOP Radio, Washington, DC• Scanned, tagged, and electronically filed key business documents• Created and maintained spreadsheet master files (linked) for all documents.Data Entry Specialist, American Thoracic Society, Washington, DC• Entered material into the ATS Membership Software application.Office Administration, Lisy Corporation, Temple Hills, MD• Maintained item accountability in the FACTS tracking software package• Printed invoices featuring detailed lists of order contents• Preserved track on deposit slips to confirm the order delivery• Produced weekly reports for Miami corporate headquarters.

Washington, District Of Columbia

• Supervised valet attendant relations with clients to ensure that complaints, disagreements, or misunderstandings about rates or services are resolved diplomatically.• Supervised the quality of work for all employees to ensure that all work tasks and assignments were performed efficiently, effectively, and as required.• Ensured that proper parking, security, and customer service procedures were followed by all employees.• Handled all personnel issues and paperwork for hiring, termination, and training of support staff.• Monitored maintenance of the facility to ensure that it is clean and maintained according to company policies and procedures.• Handled general accounting duties such as accounts payable, payroll, and budgeting.• Monitored and review all damage claims in order to assign responsibility for damages.• Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or re-occurrence of similar claims.

Washington, District Of Columbia

• Edited, updated, and revised employee annual reports and organized a variety of corporate staff documentation in both automated and non-automated file modes.• Maintained employee information by entering and updating employment and status-change data.• Maintained employee confidence and protected operations by keeping human resource information confidential.• Contributed to team effort by accomplishing related results.• Maintained employee confidence and protects operations by keeping human resource information confidential.• Maintained quality service by following organization standards.

Washington, District Of Columbia

• Provided direct support to the Department Manager of Division Advancement.• Served as editor of the Division's web page and maintained the Division's Database.• Gathered contributions from staff for inclusion in the weekly and monthly reports.• Created payment vouchers for accounting department invoices and expenses related to activities.• Attended Society round-tables and meetings to represent division interests.• Organized the logistical arrangements for national meetings and other events.• Provided all manner of administrative support including support with scheduling, travel arrangements, file maintenance, e-mail, and document drafting and circulation.• Purchased office supplies, and expense reporting; scheduled and arrange meetings and events, and liaise with internal and external contacts appropriately and under supervision.• Maintained files for easy access and retrieval; and assist with photocopying, scanning, faxing, filing, collating, and distributing documents.

Washington, District Of Columbia

Performed three separate temporary stints with a local agency specializing in management and administrative support services - GAP Solutions, Inc.• Maintained database updated with changes of confirmation or reservation requested for events.• Assisted in editing, updating, and revising future and confirmed reservations.• Created portfolios with listed events and reservations.• Monitored and recorded Engineering student application forms.• Assisted in training new hires and operations assistant activities.• Installed and maintained printers and instant messaging on the association’s network.• Serviced meeting rooms for nationwide VTC and network connectivity.• Conducted upgrade/modernization project converting essential paper-based.• Transferred documentation to digital format and linked files to the database for archiving/retrieval.

Certificate, Computer Systems Networking And Telecommunications

Completed Program, English As A Second Language - Esl

High School Diploma