I am a Senior Service Manager with over 17 years of experience in the IT sector, specializing in managing successful teams and projects. During my career, I have held various positions, honing my skills in leadership, communication and problem-solving.I started my career as a Specialized Technician, demonstrating a deep understanding of the technical dynamics in the provinces of Mantua, Brescia and Cremona.Subsequently, I had the opportunity to start and manage a technical/commercial branch in Cesena for Input srl, proposing solutions for the reorganization of parking and traffic as a Siemens partner in the NORTH EAST Italy area, with a specific focus on design of solutions related to urban mobility plans addressing the first concepts of " Smart City ".My commitment to lead and coordinate the team led me to hold the role of IT Manager at the Samarcanda SPA group in Ravenna, where I successfully managed the coordination of technical support for around 300 employees spread across 40 branches, implemented personnel training as well as the improvement of the software and hardware infrastructure by harmonizing existing technologies with respect to the budget allocated to the group's IT area.Subsequently, as After Sales Project Manager for Comitel srl in Cesena, I managed a team of 10 technicians specialized in voice and data solutions, ensuring compliance with deadlines and customer satisfaction.Currently, I am Service Manager at the Saidea company in Trento, where I have acquired solid experience in planning, coordination and management of both resources and activities related to standards such as ITIL, ISO 9001 and ISO 27001 in the company's systems area and especially in after-sales and technical support.Leadership, communication, problem solving and team management are key conditions in order to provide high quality solutions, always keeping the focus on customer needs and the achievement of corporate objectives."