With 22 years of experience in training and education, I've dedicated over 9 years of my career to TELUS Health, holding roles including Senior Business Analyst, Operations Manager, Senior Training Specialist, and Training Specialist.During my tenure as Senior Business Analyst for the Canadian Pharmacy Customer Experience team at TELUS Health, I spearheaded initiatives focused on demand reduction, workflow enhancements, and fostering strong relationships with internal stakeholders. My responsibilities also encompassed ensuring our team's involvement in customer-centric decisions, providing front-line support for products and services, and facilitating effective customer communications.In my previous role as Senior Training Specialist at TELUS Health, I revolutionized the organization's training landscape by designing and delivering comprehensive courses aimed at enriching the lives of employees. These courses covered essential areas such as tool proficiency, world-class customer service, and strategic development.Prior to my time at TELUS Health, I spent eight years at Apple (2006-2014), where I had the privilege of serving as a worldwide and Creative guest trainer. My reach extended across various countries including England, France, Switzerland, the United States, and Canada, where I trained thousands of Apple employees across diverse teams, from Store Managers and Sales Specialists to Technicians and Inventory Control Specialists.
Listed skills include Training, Teaching, Management, Leadership, and 46 others.