Paola Rivera Email & Phone Number

Bark is a parental controls company that helps protect kids online and in real life. We offer products that empower parents to keep their children safer on digital devices with our content monitoring, app, and website blocking, screen time management, and location tracking features. We work to strengthen families by encouraging important conversations and providing a safety net as kids learn to be healthy digital citizens. Bark for Schools is a school safety product that detects potential issues across G Suite, Office 365, and Chrome to help protect students at no cost. Launched in the wake of the tragic Parkland shooting as a way to give back to the community, Bark for Schools is available for all public and private K-12 schools in the U.S.

Greater Atlanta Area

Enabling the customer-facing teams, families, and schools with internal/external help center documentation, videos, stress testing, automation, and analytics on customer painpoints. Developing interactive troubleshooters for our agents and customers.Provided technical support and customer success to both our B2C audience (families) and B2B audience (schools).

Greater Atlanta Area

Support families with technical and general questions about the Bark software. Troubleshoot challenges experienced with the software on Windows, Mac, Chrome, Android, Amazon Fire, and iOS operating systems.

Annotate data identified by the child monitoring system, and research potential abuses like cyberbullying, depression, self harm, age-inappropriate relationships, medical concerns, and more. Apply operational definitions of abuses consistently and accurately. Adjust to new trends in slang and media through research and literature review to maintain a standard of accuracy in identifying abuses and their severity.

Design - Experienced with inDesign, Illustrator, Premier, Photoshop, and freeware Paint.NET program to edit videos, build websites, alter and enhance graphics/photography, and design print publications. Worked 4 years as Design Team Lead for a 500+ page award-winning yearbook (2008-2013)e-Commerce - Add and manage merchant/cart system to websites.Offline to Online - Ability to organize offline data and convert it into user-friendly online content, utilizing HTML and CSS.

Athens, Georgia Area

Deliver an exceptional guest experience by prioritizing guests' needs over administrative tasks. Communicate product features in simple terms while managing guests' questions and requests. Grow sales by maintaining merchandise on sales floor. Cross-trained in other store divisions, and part of the Emergency Response Team. Able to adapt to latest technology needs as a regular Electronics Team member. In latest 5/2018 performance review, achieved important outcomes for the store and was awarded a wage increase.Previously, worked in this store 1.5 years as a Marketsource Inc./"Target Tech" Salesperson, a contractor position. My digilence and work ethic, however, allowed me the opportunity to join the core Target team, increasing my responsibilities and compensation along the way.

Richland, Washington

Developed a training video for the PNNL Crisis Communications Team in collaboration with contractor, assisted in annual evacuation drills, audited emergency preparedness standards in buildings, collaborated with engineers and chemists in assessing the NFPA health risk of the 1,059 distinct liquid chemicals in PNNL labs, assisted ecologists in measuring lead-arsenic soil levels and GIS mapping, assisted ecologists and biologists in noxious weed control, and synthesized public comments received for a regional NEPA dam project for supervisors.

Athens, Georgia

Supporting the Environmental Safety Division, ensured University of Georgia's (UGA) fire extinguishers were up-to-date by inspecting them monthly, guiding the annual inspectors through buildings, and entering fire extinguisher data into Chematix. Took the initiative in alerting the IT department on system bugs and formatting to update the inspection system for the betterment of future workers and accuracy of future compliance reports.

Athens, Georgia

Under project supervisor Dr. K. Chad Clay, became familiar with background literature and operational definitions of state-led repression, and coded raw data for different types of repression.

Athens, Georgia Area

“State-driven Development Initiatives under Kenya’s Vision 2030 and Perceptions by Project-Affected Persons in the Northern Rangelands.”Under mentorship of Dr. Laura German (Anthropology) and in support of project supervisor Dr. Elizabeth King (Ecology) examined the effects, awareness, and perceptions of state-driven development projects in the arid northern rangelands of Kenya, culminating in a paper and PowerPoint presentation at the 2015 CURO Symposium in Athens, GA. Developed qualitative research design, conducted interviews with project-affected residents according to IRB standards, and gathered data during summer 2014 in Kenya. In preparation for field research, learned Swahili, reviewed literature 20 hours a week on theories of power, theories of organization, theories of sustainability and ecological resiliency, as well as legislation affecting state-driven development interventions in Kenya and internationally. Awarded CURO Summer Fellowship in 2014 for field research expenses and presented preliminary findings in the Summer Symposium July 2014 in Athens, GA.

Washington D.C. Metro Area

Supported and shadowed the team as their first high school intern while conducting preliminary research in support of the following initiatives during the scoping phase: Community for Zero Hunger, Partnership for Play, and HarvestPlus. In this role, research subjects included food security (including agriculture and aquaculture), developmental cognitive and physical health (as related to child’s play/sport), and current state- and non-state actors in those fields. Shadowed events in policy-specific sectors, including Dr. Rohana Subasinghe's presentation on aquaculture at the Center for Strategic and International Studies (CSIS) and FoodPolicy.us, and NYU DC's panel on proposed reforms to U.S. food aid.

Greater Atlanta Area

Updated and translated the georgialatinovote.com website as their first high school student to serve as intern. Invited to participate and photograph major regional and state conferences, including the first-ever “Southeastern Summit: Forging a New Consensus on Immigrants and America.” Served as a blogger, conducted calls to action, and registered eligible Latinos to vote during community outreach events in Georgia.

Master Of Public Administration - Mpa, Public Policy Analysis

Activities and Societies: Center of Undergraduate Research Opportunities (CURO) Honors Scholar; CURO Summer Fellow; UGA Progressive.

Bachelor Of Arts - Ba, International Relations And Affairs

Activities and Societies: National Intercollegiate Soccer Officials Association (NISOA). Member, 2013-2016; WUOG 90.5 FM. Music DJ.

High School Diploma With Honors

Activities and Societies: Mock Trial Team (Founder, 2011-12) Gwinnett Bar Association's Law Exploring Post (VP 2010-12; President.

International Relations, Constitutional Law And Speech & Political Communication

Activities and Societies: Selected to join rigorous college-level classes on Georgetown campus as part of the Junior Statesmen of America.

Inside The Mind: Memory, Psychology, And Literature Course

Selected to join Vanderbilt Summer Academy (VSA) to take an accelerated course with Vanderbilt professors, lecturers, and graduate students.