Papa Dia Email & Phone Number

Greenfield, In, Us

Sunnyvale, Ca, Us

Managed a portfolio of 11 high-value accounts, consistently surpassing revenue targets, and contributing to the company's and my clients' overall growth and profitability.Optimized display, video, digital-out-of-home, connected TV, and native ads campaigns' performance through continuous monitoring, data analysis, A/B testing, and performance tracking, leveraging industry-leading ad platforms and tools.Provided strategic recommendations for audience targeting, ad placements, creative optimization, and budget allocation to maximize campaign effectiveness which exceeded revenue target by 26% in 2022.Drove business growth by identifying upselling and cross-selling opportunities, expanding client portfolios, and achieving revenue targets.Collaborated with cross-functional teams such as Products, Engineering, Sales, Ad Operations, and Data to drive revenue and client growth.Executed tactics that lowered the cost per acquisition (CPA) by 31% across various campaigns, resulting in incremental revenue.Provided extensive UI walkthroughs to clients, acting as the main problem solver and resolving queries.

Carmel, Indiana, Us

Developed and implemented a comprehensive sales strategy, resulting in a successful increase in revenue by generating over $4 million in new customer revenue in 2021.Managed a team of 15 employees, consistently surpassing sales targets and achieving a team revenue increase of 27% in 2021.Provided regular sales reports to management by leveraging data and analytics tools to analyze sales trends, track performance metrics, and forecast sales projections. These insights into emerging trends enabled me to enhance sales training and make recommendations tocapitalize on them.

Bannockburn, Illinois, Us

Operated as the lead point of contact on multiple projects requiring communication, training, reporting, and hands-on efforts to ensure success, leading to high-volume revenue and additional projects from clients.Built sound communication and working relationships with other cross-functional processes, acting as a liaison to advise managers of needs for improved cross-functional processes

Bannockburn, Illinois, Us

Account Management (CRM) - Achieved a 90% retention rate and drove a 20% YoY revenue increase by identifying cross-selling opportunities.Proactively engaged customers through calls and site visits to review service needs and portfolio trends. Developed strategies to achieve revenue goals and foster long-term partnerships. Transformed analytics into actionable insights through weekly and quarterly client reports.Customer Success (CX) - Expert in exceeding customer expectations on a regular basis. Went the extra mile by working with Call Center Leadership to assist with any translations and/or recordings of client's IVR scripts. Ensured timely and appropriate resolution for all issues.Provided detailed monthly reports and recommendations to senior management, resolving client questions and complaints while identifying opportunities to increase the efficiency and accuracy of customer service processes.

Bannockburn, Illinois, Us