Key Responsibilities:Customer Support:Spearheading T-Mobile customer support with a focus on Technical Project Management.Ensuring end-to-end deployment solutions meet and exceed customer expectations.Technical Guidance:Providing technical guidance to internal teams and customers.Facilitating knowledge transfer sessions and staying abreast of industry trends.Automation Leadership:Leading automation initiatives to streamline processes and increase operational efficiency.Identifying opportunities and implementing solutions to reduce manual efforts.Stakeholder Collaboration:Acting as a key stakeholder in technical changes, aligning with customer Solution Description.Collaborating with internal and external stakeholders for successful project outcomes.Project Management Excellence:Utilizing strong project management skills to oversee and execute technical projects.Managing timelines, resources, and budgets to ensure project delivery within scope.Achievements:Led successful deployment of many projects.Implemented automation solutions, reducing project delivery time by 60%. Received accolades for outstanding technical support and problem-solving skills.Collaborative Leadership:Fostering a collaborative and inclusive team environment.Mentoring team members and contributing to a positive work culture.

• Define product strategy and roadmap for a Sales tracker tool and DC Studio for Nokia's Data Center product• Work with Internal executives to assess the product market to help shorten the sales cycle• Perform product demo to internal team and customers• Manage approval requirements of the product creation lifecycle, and execute complete follow-through of sample requests and proto approvals.• Interprete strategic competitive analysis centring on feature performance, pricing, and market trends.• Develop a future roadmap and product summary for DC Studio• Leverage Scrum expertise, translating requirements to development sprint.• Track progress against plan and resolve any variances, and ensuring the timely delivery of the product• Prioritize software features based on market need analyses and company strategies

• Collaborated with end customers as a part of the pre-sales technical team to fulfil the contract terms• Developed proof of concepts and demos on the Nokia Data Center Product & SDN product.• Contributed to designing new networking systems and developed test automation tools.• Worked on Networking concept as EVPN, BGP-evpn, VxLAN,• Developed Automation Capabilities for Data Center Fabric using open-source tools, adapting CI/CD-DevOps Model.• Built Kubernetes Clusters for TelcoCloud adaptation to various CNIs and K8s networking models for CNF/VNF.• Leveraged tools like Terraform, Ansible, Docker, GitLab-CI/CD for closed-loop automation.• Built Data Center Fabric on CLOS Architecture, BGP-EVPN and VxLAN.

• Work with Software Defined Networking (SDN) engineering, concepts, and service models to manage datacenter or enterprise infrastructure• Provide technical leadership and guidance to technical staff, ensuring compliance with policies and regulations, and that all issues are addressed and resolved• Utilize Cloud Management Systems (CMS) such as VMware vCloud, OpenStack, CloudStack, Hyper-V to deploy Nuage solution as per the customer’s design and support as well• Work with the Virtual Private Network L2 and L3 solutions and OSPF, BGP, Routing/Switching protocols and XMPP in SDN managed solutionTECHNICAL SKILLS• Software/Operating Systems: Nuage(SD-WAN and SD-DC), Unix (RHEL, Cent0S, Ubuntu, Solaris, HP-UX, Arch, Fedora)• Programming/Systems: Bash, HTML, XML• Data Center Cloud Orchestration systems: Vmware, Open stack, KVM-QEMU, Hyper-V• Domain Experience: OpenFlow, VxLAN, Open vSwitch• Protocols: HTTP, SNMP, OSPF, BGP, Netconf, XMPP• Versioning System: Git• Database: MySQL• Ticketing Tools: BMC Remedy, Atlassian JIRA, Service Now• Testing Tools: XML API Client, WireShark for deep packet inspection

• Configuration and administration of end users voice and data equipments • Deployment and Decommissioning of wireless access points, switches, routers, gateways, Avaya PBX, data center network changes• Port assignments for user access and server distribution layer switches• Move, add and change programming of Turret Dial Tone and all Avaya phones• Programming user Voicemail boxes and maintaining Voicemail Heaven activation and deactivation• Draft and execute Technology Change Management(TCM), break/fix and rack & stack• Configuring PBX for call-center environment and IVR

• Monitored and offered the first level of troubleshooting to clients for voice and data devices • Monitored Alerts with network monitoring tools using CA Spectrum technology• Vendor management for hardware remediation, performed network device configuration backup• Identified and escalated technical issues in the plant• Acted as the central monitoring station for all MM/C activity • Provided status updates on incidents, tasks, requests and problems for customers and operational team• Programmed Avaya phones and BT Turret boards

• Guided student for accessing routers and switches • Troubleshooted problem that student face during Lab• Helped student to understand topology, configure and cabling

• Monitored area mobile site for faults and alarms• Provided transportation of equipment used to install fibers • Worked on Mobile Number Portability service • Traced calls and Call forwarding and blocking • Monitored server room for physical faults