Senior Director - It Business Services & Infrastructure
CurrentTransitioned from Sales to IT as Head of Business Services, Global Network, and SysOps, responsible for the Global Business Applications and Infrastructure, providing the overall strategy and operational leadership in these areas.Facilitated Business Functions discussions, prioritization and governance to ensure effective and efficient project and process successes.Lead business process mapping to identify the business drivers for the selection of technology solutions.Defined and adjusted standards and policies in close collaboration with Sr. Leadership and Management.Helped establish an offshore shared resource center along with a flexible model of third party resourcing teams with horizontal and vertical elasticity. Reorganized existing team to leverage strengths; Re-aligned resources for clear accountability & alignment with functional units.Introduced & Implemented a Robotics Process Automation (RPA) solution to reduce repetitive non-value add tasks for multiple functions (Supply Chain, Customer Service etc.)Established a Business Intelligence (BI) environment using SAP Business Objects.Lead the upgrade of SAP ERP to the latest version and initiated a roadmap to S/4 HANA. Managed the Product Life Management System (ORACLE Agile).Spearheaded JIRA as the central application for Program Management and Issue tracking across IT and other functions. Increased the use of EDI with the company's leading suppliers and customers. Managed the CAD tools function responsible for licensing and support. Renegotiated key maintenance contracts that resulted in significant cost savings.