Papiya Nath Email & Phone Number

Gurugram, Haryana, India

• Portfolio of Retail key accounts manager and manage operations within the process for retailers and wholesalers’ satisfaction and improvement of services.
• Assist community leaders in tracking and monitoring sales tickets and resolution within the SLAs.
• Conduct training of new trainees and onboard them on the shop floor training as a subject matter expert.
• Prepare monthly and weekly report for performance analysis.
• Working as a bridge between company and seller to address their grievances and support.

Gurugram, Haryana, India

• Key responsibilities as a Process Associate in the initial days in the organization supporting sales and customer services related processes.
• Catered to client and customer needs about e-commerce needs through blended outputs (call and emails).
• Follow-up with the logistics partners and handled escalations to gain customer satisfaction.
• Implemented agent training and coaching initiatives to enhance productivity.
• Escalating the feedback and discussing the scope of implementation with themanagement team.
• Identified and evaluated opportunities improving the process and customer experience.