Papiya Nath Email & Phone Number

Gurugram, Haryana, India

Portfolio of Retail key accounts manager and manage operations within the process for retailers and wholesalers’ satisfaction and improvement of services.• Assist community leaders in tracking and monitoring sales tickets and resolution within the SLAs.• Conduct training of new trainees and onboard them on the shop floor training as a subject matter expert.• Prepare monthly and weekly report for performance analysis. • Working as a bridge between company and seller to address their grievances and support.

Gurugram, Haryana, India

• Key responsibilities as a Process Associate in the initial days in the organization supporting sales and customer services related processes.• Catered to client and customer needs about e-commerce needs through blended outputs (call and emails).• Follow-up with the logistics partners and handled escalations to gain customer satisfaction.• Implemented agent training and coaching initiatives to enhance productivity.• Escalating the feedback and discussing the scope of implementation with themanagement team.• Identified and evaluated opportunities improving the process and customer experience.• Assisted the sales team for incoming requests for new services.• Analyzed customer needs and planned adhering to company policies.• Escalations and upset calls, maintained, and updated the outbound call reports.