 Retrieve inbound calls and attentively resolve client needs to ensure positive customer experience. Match vehicle demand with availability and coordinated all aspects of customer accounts. Coordinate shop repair status updates on client vehicles into service records and databases (Intellifleet & ARMS), as well as, ensuring the client’s rental is always up to date. Manage large inventory of client vehicles and their rentals balancing fleet profitability, productivity, and customer satisfaction. Coordinate availability of rental vehicles between clients and branches to ensure clients are checked into rental vehicles in a timely manner. Efficiently document all transactions accurately into service records and databases (Intellifleet & ARMS) so all parties know the status of client vehicle and rental at any given moment. Perform administrative duties by way of accurate data entry, receiving and forwarding messages, and effectively communicating with other departments.

 Accumulate an extensive knowledge base on how to run and manage an Enterprise Rent-A-Car branch. Train new hires to inspect, rent, return, sell, audit, along with multiple various aspects of running the business. Ensure that every single customer is completely satisfied with their vehicle and customer service received. Manage availability, service, wholesale, and recalls for 220+ vehicles in fleet. Perform quality audits and inspections on every vehicle on lot to ensure that vehicles are ready for rent. Assist in creating sales goals and efforts to drive sales on a day to day basis. Inspect vehicles in fleet upon check out and return to ensure vehicle is not damaged inside and out; as well as, inspect the work of all service agents to ensure that vehicles are being prepped properly for rent. Run daily reports to keep sales and goal boards up to date and hold sales competitions between employees. Perform marketing runs to various body shops, dealerships, and service centers to grow our customer base and fleet. Run a satellite branch two days a week inside Joe Hudson Collison Center in Hampton Cove. Open and close the branch at start of business and end of business. Passed the Management Qualification Interview to be promoted to Management Assistant position.

 Accumulate an extensive knowledge base on how to run and manage an Enterprise Rent-A-Car branch. Ensure that every single customer is completely satisfied with their vehicle and customer service received. Manage availability, service, wholesale, and recalls for 250+ vehicles in fleet. Perform quality audits and inspections on every vehicle on lot to ensure that vehicles are ready for rent. Assist in creating sales goals and efforts to drive sales on a day to day basis. Inspect vehicles in fleet upon check out and return to ensure vehicle is not damaged inside and out; as well as, inspect the work of all service agents to ensure that vehicles are being prepped properly for rent. Run daily reports to keep sales and goal boards up to date and hold sales competitions between employees. Promoted to the Airport’s Best of the Best program.

 Participate and contribute to production planning, scheduling, and tracking of contract materials and finished products through Fishbowl Manufacturing® and Microsoft Office® SharePoint. Develop, issue, and maintain bill of materials (BOMs), work orders (WOs), request for quotes (RFQs), purchase orders (POs), transfer orders (TOs), bid requests (BRs), and sales orders (SOs) through Fishbowl Manufacturing® for inventory management systems and control processes. Order and receive in materials, products, and supplies when needed for maximum efficiency and production flow. Review and recommend production continuous improvement concepts, options, and corrective actions for effectiveness and efficiency of facilities, equipment, and procedures. Monitor the quality and quantities of incoming raw materials and vendor supplied finished products to ensure uninterrupted production flow. Maintain foreign object debris (FOD) control for the production control, shipping, and receiving departments. Assist Production Control Lead, Production Manager, and Engineering in managing process and material flows and space management to maximize utilization of space designated for specific operations areas. Develop, update, and maintain procedures and documentation for Quality Systems through Microsoft Office® Word, Excel, and SharePoint.

 Provided direction, work instructions, and guidance to the Boeing 767-2C Tanker CAPS (Combat Air Patrol) Armor Panel System Build Team through Fishbowl Manufacturing® and Microsoft Office® SharePoint to expedite contract deliverables in the most efficient manner to meet or beat schedule. Developed, issued, and maintained Boeing 767-2C Tanker CAPS and C-130H WOs, TOs, POs, and BRs through Fishbowl Manufacturing® for inventory management and control. Assisted with kitting, assembly, inventory, packaging, and shipment of the C-130H Lightweight and Boeing 767-2C Tanker CAPS Armor Panel Systems. Inspected and verified C-130H, Boeing 767-2C Tanker, Sikorsky UH-60 Black Hawk, and LCAC (Landing Craft Air Cushion) materials to ensure that they are in compliance with contract deliverables. Part-marked C-130H and Boeing 767-2C Tanker CAPS finished products to final specification drawings using a EBS-250 HandJet Printer. Monitored Quality Assurance (QA) and production control processes for compliance.

•Accurately and passionately talk about Wish You Were Beer’s craft beer offerings while clearly communicating beer styles and descriptions to customers.•Prepare and serve alcoholic beverages in a manner consistent with Wish You Were Beer, local, state, and federal standards.•Greet all guests with enthusiasm and friendliness and ensure they have a positive and memorable experience.•Operate the QuickBooks Point of Sale system in an efficient manner with few errors.•Maintain the cash drawer, complete accurate cash-out procedures, and end of day sales transactions via the QuickBooks Point of Sale system.•Promote and practice relevant health and safety standards.•Clean and sanitize work area to ensure a sanitary environment is upheld at all times.

 Responsible for HACCP (Hazard Analysis Critical Control Points), SQF (Safe Quality Food), and Foreign Material audits. Conducted and led USDA (United States Department of Agriculture)/HACCP and Food Safety Team meetings. Assessed, reviewed, and responsible for all HACCP and HBMMP (HACCP Based Microbial Monitoring Program) plans. Trained plant personnel in HACCP, GMP (Good Manufacturing Practices), SQF, and Food Safety. Verification of all daily HACCP, Pre-Operational, and SSOP (Sanitation Standard Operating Procedures) documentation. Kept track and file all of the NR (Noncompliance Records) and HACCP CCP (Critical Control Points) Deviations that are received. Assessed, reviewed, and updated all forms and procedures as needed on a yearly basis. Uploaded all current QA documentation including meeting notes, HACCP plans, Food Safety training, forms, and procedures onto the Wayne Farms, LLC. intranet.

 Verified customer specifications on materials and finished products to ensure compliance with contract delivery. Addressed comments and concerns about products and work with the customer to resolve contractual obligations. Responsible for data collection and data entry of sieve analysis, customer requests, customer reports, customer histograms, key performance indicators, and statistical analysis. Responsible for tracking and traceability of product allocation throughout the product lifecycle. Responsible for the preparation and maintenance of databases including Inventory Aging, Lot Recovery, Product Distribution Logs, and Hold Reports through Business Objects via SAP® Crystal Reports and Infor™ ERP Adage. Responsible for maintenance and distribution of QA (Quality Assurance) reports between customers and corporate leadership. Assessed and released products in Infor™ ERP Adage based on pre-shipment review (HACCP, microbiological/chemistry, paperwork review, and final sign-off). Performed and maintained facility audits and documentation to ensure site QA standards and customer expectations. Provided systems and logistics support for the QA department.

•Communicate effectively with customers and staff to provide an excellent dining experience.•Manage fiscal transactions efficiently.•Clean and sanitize work area to ensure a sanitary environment is upheld at all times.•Perform various side-work duties throughout each shift to prevent any complications.

•Communicated effectively with customers to provide excellent service during the holiday season.•Managed fiscal transactions efficiently.

•Communicated effectively with customers to provide excellent service.•Managed fiscal transactions efficiently.•Greeted customers and organized seating arrangements.

•Rotated between four production and processing facilities, a feed mill, and a hatchery facility.•Worked with field service technicians inspecting broiler and breeder houses.

Developed communication skills cold-calling alumni to solicit donations.

•Communicated effectively with customers to provide excellent service.•Managed fiscal transactions efficiently.

Greeted customers and organized seating arrangements.

Developed communication skills cold-calling people conducting various government surveys.

•Greeted customers and organized seating arrangements.•Communicated effectively with customers to provide excellent service.•Managed fiscal transactions efficiently.

•Checked and punched tickets at the entrance of Suite Levels during home football games.•Relayed problems of Suite Holders to appropriate personnel.•Prepared Suites for Suite Holders before each home football game.•Closed down Suites after each home football game is over and Suite Holders leave.

•Communicated effectively with customers to provide excellent service.•Managed fiscal transactions efficiently.