- Founder and leader of Appel Technology Solutions, LLC, a forward-thinking managed IT services, IT consulting, and network infrastructure firm dedicated to serving small and mid-sized businesses.- Strategically guide company operations to provide tailored IT solutions that simplify processes, maximize security, and optimize efficiency for clients.- Emphasize a client-focused approach, ensuring clear communication free of technical jargon, and taking the time to understand and address specific business needs.- Oversee and contribute to the design and implementation of network infrastructure, delivering robust and scalable solutions that ensure seamless business operations.- Foster strong client relationships as a trusted business partner, working collaboratively to achieve IT peace of mind and support business growth and sustainability.

- Delivered lectures and hands-on lab instruction across various computer technology courses.- Worked with updated curricula to include real-world tech applications, enhancing student practical skills.- Evaluated student performance, fostering academic success and industry readiness.- Collaborated with faculty to integrate current technologies and best practices into teaching.

- Managed the college’s IT operations, providing reliable tech support and ensuring optimal infrastructure performance.- Directed IT support initiatives, enhancing service delivery to faculty, staff, and students.- Led key IT projects to improve system efficiency and streamline college-wide technology usage.- Negotiated with vendors to secure technology upgrades and services, improving resource allocation and operational effectiveness.- Focused on customized solutions to meet the unique technological needs of the college.

- Taught “Introduction to Business Computing,” focusing on the integration of computer hardware, software, and terminology in a business context.- Guided students through hands-on applications of productivity software, including word processing, spreadsheets, databases, and presentation graphics.- Emphasized professional computing behaviors and effective Internet use for business purposes.- Designed course content to meet the certificate requirements of the Maintenance and Repair Technician program, ensuring relevance and applicability.- Assessed student progress and comprehension, tailoring instruction to diverse learning needs within the professional and technical education framework.

- Led both men’s and women’s bowling teams since the 2012-13 season, driving competitive excellence in an independent collegiate league.- Established and upheld a values-based bowling program, promoting integrity, teamwork, and sportsmanship among athletes.- Ensured full compliance with all PCAA conference rules, maintaining high standards of conduct and fair play.- Managed and operated the bowling program within the established budget, optimizing resources to enhance team performance and equipment quality.- Developed training programs and strategies that contributed to the teams’ consistent competitive success and growth in the sport.

- Maintained and monitored university-wide network systems, ensuring stable and secure connectivity for all campus operations.- Performed installations and upgrades of network hardware and software, minimizing downtime and optimizing performance.- Diagnosed and resolved network issues, providing timely and effective support to faculty, staff, and students.- Collaborated with IT team members on various projects to enhance network infrastructure and implement new technologies.- Documented network configurations and changes, adhering to industry best practices and university IT policies.

- Managed computer lab operations and oversaw a team of student workers, ensuring a functional and resourceful environment for learning.- Provided comprehensive IT help desk support to students, staff, and faculty, addressing a wide range of software, hardware, and network issues.- Coordinated with IT staff to maintain and upgrade lab equipment, improving reliability and performance of computing resources.- Trained and guided student workers in IT operations, enhancing their skills and ensuring high-quality support services.- Documented troubleshooting procedures and user interactions to improve future help desk operations and user satisfaction.

- Thrived in a fast-paced retail environment, providing expert computer-related repairs, upgrades, installations, and technical support to customers in-store.- Leveraged technical knowledge to diagnose and resolve diverse technology issues, enhancing customer satisfaction.- Developed and nurtured long-term, trusting relationships with customers, contributing to a loyal client base and repeat business.- Delivered personalized sales consultations, employing a deep understanding of current technology trends to meet specific customer needs effectively.- Balanced multiple responsibilities in a dynamic retail setting, ensuring a high-quality customer experience in both sales and technical service domains.

- Specialized in the sale and demonstration of high-end home theater systems, ensuring customers received expert advice tailored to their specific entertainment needs.- Achieved recognition as a leader in sales for the department on multiple occasions, demonstrating exceptional sales acumen and product expertise.- Provided personalized recommendations and informed customers about the features and benefits of various home theater components to help them build or enhance their home entertainment setups.- Conducted product demonstrations that effectively illustrated the capabilities of home theater systems, helping customers make informed purchasing decisions.- Built and maintained strong customer relationships through attentive service and follow-up, ensuring satisfaction and encouraging repeat business.- Kept informed on emerging trends and advancements in home entertainment technology to stay knowledgeable and provide up-to-date information to customers.