Luca Papp Email & Phone Number

Prague, Czechia

- monitoring the market, searching for new opportunities in a specific countries- leading the cooperation of teams from sales, marketing, IT, logistics and finance- preparing analysis using SQL and Power BI- building own team and organising 30 freelancers- preparing the company's expansion into other countries

Prague, Czechia

- implementation, development and optimization of the localization process using selected TMS with machine learning- responsible for the planning, management, coordination Translate&Localization for Hungary&Romania&Ukraine&Bulgarian&Croation market- reporting & analysis to understand performance metrics- data driven decisions

Prague, Czechia

- 30% demonstrable savings on translate costs- 1/3 turnover of company in new country- + 80% YOY growth- entering the new markets (UA,BU,GR,SI,HRV)

Hlavní Město Praha, Česko

- leadership and support of the customer support team- motivating individual team members and monitoring their performance- planning and scheduling attendance- participating in the selection and training of new employees- improving existing and developing new processes and collaborating with colleagues in the Czech Republic - organizing of Hungarian, Romanian and Ukrainian translations

Prague, The Capital, Czech Republic

District Brno-City, Czech Republic

Principal responsibilities: - Creating New Agreements, renewing existing ones- Updating of Customer payment details- Opening and sorting of incoming post, including handling of cheque and application forms- Updating of Customer address details- Ability to organize priorities under a backlog situation

Brno

https://fbklub.wordpress.com/http://krokolo.cz/- building a bike from scratch to a customer’s specification- identifying problems with a bike and discussing solutions with the customer- estimating the cost of repairs and giving quotes- carrying out a bike service and safety check- carrying out repairs and replacing parts- cleaning, degreasing and lubricating bike parts- giving advice to customers on cycles and cycling- ordering bike parts and keeping a log of stock- taking bookings for repairs and processing paperwork- liaising with suppliers and dealers.

District Brno-City, Czech Republic

- keeping contact with customers- working with sensitive data- represent a global company- solving technical difficulties- usage of professional language, terminology

Main responsibilities:- effective communication of resolution to customer issues- demonstrating a strong customer service orientation and takes responsibility to ensure customers are satisfied- correct processing of all customer issues and procedures in a timely manner- identification of customer requirements and routing them to the correct sales or technical specialistKey functions and activities:- answering incoming phone calls (and/or incoming e-mails) on the customer service- registers, handling, answering, and escalating customer complaints- escalating the issues to the Team Manager when resolution is not available- creating/opening cases in tools supplied by client- administrative support tasks- matching of payment information- processing of invoices; preparation of supplier invoices, registration in our system, sending of invoices- escalating issues which cannot be solved on CS level to MS Response Management team and work closely with them

Certificate, Digital Academy, Data Analyst

Activities and Societies: semester retraining course in the scope of 300 hours, with the aim of gaining knowledge for the work of a Data.

Masters Degree (Ma), Faculty Of Arts - Slavic Studies (Cz)

Bachelor’S Degree (Ba), Faculty Of Arts, Czech Language And Literature