Gabor Papp-Molnar Email & Phone Number

London, Gb

London, United Kingdom

Responsible for the effective identification, prioritising and resolution of all service disruption issues in London.Ensuring all strategies are consistent and compliant with London Buses objectives.Making prompt decisions regarding failures and incidents when required to ensure service continues to programme whilst remaining calm in high pressure situations.Preparing and presenting reports relating to transport monitoring and analysis.Excellent knowledge of best practice including experience in Service delivery.Reviewing and interpreting management information and initiating action where necessary.Managing a 24x7 Operational Service Desk to ensure all incidents are progressed and resolved.Overseeing vehicle operations, recommends maintenance or replacement of equipment when nessesary.Monitoring all aspects of the business to ensure safety regulations are being followed.Providing transportation information and referral services for Transport for London, Police and other first response services.Maintaining an up to date daily log of events.

London, United Kingdom

Responsible for safe, timely and professional operations of assigned bus on assigned routes. Providing an exceptional customer service experience to all passengers. Assisting passengers with packages, bicycles, luggage, etc. Collection of fares. Maintaining orderly operations and passenger interactions. Driving vehicles to specified destinations according to time schedules, complying with traffic regulationsReporting all incidents or accidents and completing/submitting the required forms, documents and/or reports as required.Inspecting vehicles in accordance with Pre-Trip inspection requirements

Responsible for safe, timely and professional operations of assigned bus on assigned routes. Providing an exceptional customer service experience to all passengers. Assisting passengers with packages, bicycles, luggage, etc. Collection of fares. Maintaining orderly operations and passenger interactions. Driving vehicles to specified destinations according to time schedules, complying with traffic regulationsReporting all incidents or accidents and completing/submitting the required forms, documents and/or reports as required.Inspecting vehicles in accordance with Pre-Trip inspection requirements

Key responsibilities and accountabilities:Continuous contact with main business partnersGenerating new business and finding new partnersTo execute the business plan through accomplishment of revenue, volume and net margin targetsPrice, Terms and Volume negotiations and ContractTo identify, aquire and contract new Key Account and VGE customersTo manage a portfolio of existing customers with minimizing churn and achieve sales targetEnsuring delivery of all financial targets including revenue, connections for voice and data, market share, net margin contribution and customer satisfaction

Key responsibilities and accountabilities:Acting as a Project Manager I was responsible for a whole transformation project of an OIS business account for a leading swiss financial InstituteTo implement and lead a global order desk - hardware and software ordering, asset management and lease management activities for a company with over 60.000 endusers and over 400 servers in 8 countriesTo lead the implementation of a global asset management solution which will ensure a service for 8 countries; Responsible for the total asset management including hardware and software deployment of the accountPeople manager responsibilities for the teams in Hungary; US and CanadaBased in Switzerland and UK, I was responsible for syncronizing the activities of the international teams, like Order Desk, ERP, DataCenter, Inventory Management Team and the Product Design TeamResponsible for setting up the MSA with the customer, design and implement all the processes, and measure the performance using the SLA'sTo lead the monthly Customer Executive Meeting (participants: customer directors, customer country managers and channel leaders, division leaders)To ensure, that all the local staff are continously trained, design training pack and measure the knowledge of the internal teamsContinous travel to the service countries, participate on internal and customer meetings

Key responsibilities and accountabilities:To lead the deployment of a new hypermarket with more than 150 employeesTo lead the customer service, client relation and hr activities for the hypermarket including the employer's rightsTo prepare and lead sale campaigns including the pre and after sales activitiesTo lead the whole hypermarket as a Manager On Duty

Key responsibilities and accountabilities:To organize and coordinate the specific multimedia oriented projects whithin a regionTo ensure the training and to measure the knowledge of the colleagues working in the regionTo lead a building value shop of the companyTo create KPI'sTrainingssegmented customer care training troubleshooting trainingsalesmanship trainingteam building and management training for Managerstechnics of presentations