Pappu Kumar Yadav

Pappu Kumar Yadav Email and Phone Number

Management Information System Officer @ Lumbini Ceramics Limited
Kathmandu, NP
Pappu Kumar Yadav's Location
Kathmandu, Bāgmatī, Nepal, Nepal
About Pappu Kumar Yadav

Pappu Kumar Yadav is a Management Information System Officer at Lumbini Ceramics Limited.

Pappu Kumar Yadav's Current Company Details
Lumbini Ceramics Limited

Lumbini Ceramics Limited

View
Management Information System Officer
Kathmandu, NP
Website:
lumbiniceramics.com
Employees:
44
Pappu Kumar Yadav Work Experience Details
  • Lumbini Ceramics Limited
    Management Information System Officer
    Lumbini Ceramics Limited
    Kathmandu, Np
    View
  • Sagun Supplier And Trade Link
    Management Information System Officer
    Sagun Supplier And Trade Link Jun 2023 - Present
    Paropakar Kathmandu
  • Kantipur Management Private Limited
    Customer Service Officer
    Kantipur Management Private Limited Dec 2022 - Jun 2023
    Lalitpur District, Nepal
    Collaboratedwithotherdepartmentstoresolveescalatedcustomerissuesandensureefficientservicedelivery. UtilizedExcel,Word,andPowerPointtoanalyzedata,createreports,anddeliverimpactfulpresentationstoseniormanagement. Developedanddeliveredtrainingprogramstoenhanceproductknowledge,customerserviceskills,andproficiencyinExcel,Word,andPowerPointamongteammembers. Proficientincreatingandmanagingspreadsheets,documents,andpresentations… Show more Collaboratedwithotherdepartmentstoresolveescalatedcustomerissuesandensureefficientservicedelivery. UtilizedExcel,Word,andPowerPointtoanalyzedata,createreports,anddeliverimpactfulpresentationstoseniormanagement. Developedanddeliveredtrainingprogramstoenhanceproductknowledge,customerserviceskills,andproficiencyinExcel,Word,andPowerPointamongteammembers. Proficientincreatingandmanagingspreadsheets,documents,andpresentations SkilledincreatingvisuallyappealingandimpactfulpresentationsusingPowerPointAnalyzingtheDataforC-SAT,FCR,NPSandRepeatCallsandReportsharingwithClientandCompany.ProblemAnalysis&ResolutionPublishingtheInternalandExternalDashboard. ReportingworkslikeMonthlyBusinessReviewfortheprocess,andvariousdrilldownanalysis ToensureallKPI’saremetalongwiththequalityresolutionandcustomer’ssatisfaction Show less
    View
  • Kantipur Management Private Limited
    Jr.Officer
    Kantipur Management Private Limited Apr 2022 - Dec 2022
    Lalitpur District, Nepal
    Ledandsupervisedateamof35CustomerServiceRepresentatives,providingguidance,training,andperformanceevaluations. Developedandimplementedcustomerservicestrategies,policies,andprocedurestoenhancethecustomerexperience. Monitoredteamperformancemetrics,includingcallquality,customersatisfaction,firstcallresolutionNetPromotorScoreAverageHandlingTime,implementingimprovementplansasnecessary.… Show more Ledandsupervisedateamof35CustomerServiceRepresentatives,providingguidance,training,andperformanceevaluations. Developedandimplementedcustomerservicestrategies,policies,andprocedurestoenhancethecustomerexperience. Monitoredteamperformancemetrics,includingcallquality,customersatisfaction,firstcallresolutionNetPromotorScoreAverageHandlingTime,implementingimprovementplansasnecessary. ConductedregularteammeetingstoProductKnowledgecommunicateupdates,sharebestpractices,andaddressanyconcernsorchallenges Show less
    View
  • Kantipur Management Private Limited
    Customer Service Representative
    Kantipur Management Private Limited Jan 2021 - Apr 2022
    Lalitpur District, Nepal
    Handledinboundcustomercalls,providingexcellentassistance,resolvingissues,andansweringinquiriesinaprofessionalandtimelymanner. Demonstratedstrongproblem-solvingandconflictresolutionskills,ensuringcustomersatisfactionandretention
    View
  • Rolling Plans Pvt. Ltd.
    Customer Care Associate
    Rolling Plans Pvt. Ltd. Sep 2020 - Jan 2021
    Kathmandu, Bāgmatī, Nepal
    View

Pappu Kumar Yadav Education Details

  • Tribhuvan University, Kathmandu
    Tribhuvan University, Kathmandu
    Running

Frequently Asked Questions about Pappu Kumar Yadav

What company does Pappu Kumar Yadav work for?

Pappu Kumar Yadav works for Lumbini Ceramics Limited

What is Pappu Kumar Yadav's role at the current company?

Pappu Kumar Yadav's current role is Management Information System Officer.

What schools did Pappu Kumar Yadav attend?

Pappu Kumar Yadav attended Tribhuvan University, Kathmandu.

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