Pappu Kumar Yadav Email and Phone Number
Pappu Kumar Yadav is a Management Information System Officer at Lumbini Ceramics Limited.
Lumbini Ceramics Limited
View- Website:
- lumbiniceramics.com
- Employees:
- 44
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Management Information System OfficerLumbini Ceramics LimitedKathmandu, Np -
Management Information System OfficerSagun Supplier And Trade Link Jun 2023 - PresentParopakar Kathmandu
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Customer Service OfficerKantipur Management Private Limited Dec 2022 - Jun 2023Lalitpur District, NepalCollaboratedwithotherdepartmentstoresolveescalatedcustomerissuesandensureefficientservicedelivery. UtilizedExcel,Word,andPowerPointtoanalyzedata,createreports,anddeliverimpactfulpresentationstoseniormanagement. Developedanddeliveredtrainingprogramstoenhanceproductknowledge,customerserviceskills,andproficiencyinExcel,Word,andPowerPointamongteammembers. Proficientincreatingandmanagingspreadsheets,documents,andpresentations… Show more Collaboratedwithotherdepartmentstoresolveescalatedcustomerissuesandensureefficientservicedelivery. UtilizedExcel,Word,andPowerPointtoanalyzedata,createreports,anddeliverimpactfulpresentationstoseniormanagement. Developedanddeliveredtrainingprogramstoenhanceproductknowledge,customerserviceskills,andproficiencyinExcel,Word,andPowerPointamongteammembers. Proficientincreatingandmanagingspreadsheets,documents,andpresentations SkilledincreatingvisuallyappealingandimpactfulpresentationsusingPowerPointAnalyzingtheDataforC-SAT,FCR,NPSandRepeatCallsandReportsharingwithClientandCompany.ProblemAnalysis&ResolutionPublishingtheInternalandExternalDashboard. ReportingworkslikeMonthlyBusinessReviewfortheprocess,andvariousdrilldownanalysis ToensureallKPI’saremetalongwiththequalityresolutionandcustomer’ssatisfaction Show less -
Jr.OfficerKantipur Management Private Limited Apr 2022 - Dec 2022Lalitpur District, NepalLedandsupervisedateamof35CustomerServiceRepresentatives,providingguidance,training,andperformanceevaluations. Developedandimplementedcustomerservicestrategies,policies,andprocedurestoenhancethecustomerexperience. Monitoredteamperformancemetrics,includingcallquality,customersatisfaction,firstcallresolutionNetPromotorScoreAverageHandlingTime,implementingimprovementplansasnecessary.… Show more Ledandsupervisedateamof35CustomerServiceRepresentatives,providingguidance,training,andperformanceevaluations. Developedandimplementedcustomerservicestrategies,policies,andprocedurestoenhancethecustomerexperience. Monitoredteamperformancemetrics,includingcallquality,customersatisfaction,firstcallresolutionNetPromotorScoreAverageHandlingTime,implementingimprovementplansasnecessary. ConductedregularteammeetingstoProductKnowledgecommunicateupdates,sharebestpractices,andaddressanyconcernsorchallenges Show less -
Customer Service RepresentativeKantipur Management Private Limited Jan 2021 - Apr 2022Lalitpur District, NepalHandledinboundcustomercalls,providingexcellentassistance,resolvingissues,andansweringinquiriesinaprofessionalandtimelymanner. Demonstratedstrongproblem-solvingandconflictresolutionskills,ensuringcustomersatisfactionandretention -
Customer Care AssociateRolling Plans Pvt. Ltd. Sep 2020 - Jan 2021Kathmandu, Bāgmatī, Nepal
Pappu Kumar Yadav Education Details
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Tribhuvan University, KathmanduRunning
Frequently Asked Questions about Pappu Kumar Yadav
What company does Pappu Kumar Yadav work for?
Pappu Kumar Yadav works for Lumbini Ceramics Limited
What is Pappu Kumar Yadav's role at the current company?
Pappu Kumar Yadav's current role is Management Information System Officer.
What schools did Pappu Kumar Yadav attend?
Pappu Kumar Yadav attended Tribhuvan University, Kathmandu.
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Pappu kumar Yadav
Kathmandu -
Pappu kumar Yadav
Sagamāthā, Nepal -
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