Shoote les gens, les bateaux, les départs de course, la mer, les copains qui lancent des projets, la bouffe, le mouvement, les expressions, la joie, l'énergie, l'énergie, l'énergie, l'énergie, l'é-ner-gie. ** Photos de Bateaux => https://paquerettewbq.wixsite.com/photossurleau ** Photos de Gens => www.paq-photography.comAny questions, appelez-moi !

Field Workforce Strategy & Planning - Built automated tools (Excel models, Alteryx workflows, Tableau Dashboards) to highlight workforce capabilities mismatches at a very granular level (several thousands of technicians in ~400 subdistricts working on ~50 different products), draw recommendations and allow decisions and actions to be taken in time to address it - Created, implemented, executed and presented a monthly Supply & Demand Field Report to help Field Leadership to deeply understand workforce strategy issues and take the right decisions based on rich analytics- Introduced and showcased Alteryx and Tableau to Workflow S&P Team and triggered change in the way they monitor supply/demand model at short, medium and long termCost to Serve Model- Built a Cost to Serve Model in Excel which calculates Cost to Serve per Customer, Product, Segment and Channel, based on FY18 Costs and assuming various Customer Profile Scenarios- Created a Tableau Dashboard to show C2S results in a user-friendly way, allow stakeholders to understand C2S key drivers and to drill down in specific segment / product / channel scenariosCustomer Communication Strategy- Based on interviews with stakeholders from different Lines of Business, established an end to end view of the current customers communication landscape across CSM- Discussed and proposed a set of target state principles for customer comms and prioritised what needs to changeCustomer Experience Metrics- Led discussions with product specialists and customer metrics team to define and select relevant customer metrics (for TID, TIPT and Cloud products)- Investigated to identify, locate and access appropriate data sources - Created interactive and user-friendly Tableau Dashboards to provide a clear view of network incidents and their actual impact on customer experience- Presented final dashboard and ran test sessions to get user reactions and feedback

Insight Analytics - Data VisualisationProjects:• Revenue testing• Journals, P2P and Payroll AnalysisSkills:• Excel modelling• SQL• Tableau• Qlikview• Alteryx• ACL

- Analysis of large datasets and development of hypothesis to formulate recommendations to optimise warehousingstorage and staffing for a client in the healthcare industry- Investigation of the volatility drivers in transactions volumes to advise on optimal staffing levels at warehouses- Calculation and analysis of the employee utilisation in order to optimize its fuel expenditure- Creation of visual analytics, graphics and dashboard to communicate findings (Excel, PowerPoint and Tableau)

- Defined a tactical planning and created an optimal pipeline to optimize deals’ revenue (Goods BU) - Calculated ROI for new vs re-featured deals, analysed the daily traffic, identified the average sales trend - Reviewed deal’s design and layout to ensure consistent user experience- Identified new trends and customers’ needs to drive performance metrics - Interacted daily with management, sales and graphic team

- Managed autonomously relationships with E-Learning clients: negotiation, signing and follow up of contracts- Developed and expanded the E-learning portfolio: launch of new deals, renegotiation of commissions- Reviewed deal’s design and layout to ensure consistent user experience- In collaboration with marketing/strategy, prepared detailed reports about deals’ performances, to optimize their results on Groupon (via newsletters + marketplace) and prepare clients’ presentations- Average monthly results for the E-learning BU: 240k€ of revenue - 15k vouchers sold

- Prepared deals’ pipeline to optimize their visibility and their performances- Reviewed deal’s design and layout to ensure consistent user experience - Performed a financial and sales reporting for the Ticketing and Michelin-starred restaurants BUs- Performed detailed analysis about any gap between actual and forecasted revenue- Point of contact between Sales, Editorial and Planning teams to obtain high quality deals’ publications- Reviewed and approved new deals (structure, price, commission), after investigating competitors’ deals and market trend

• Daily check, validation and follow up of Parisian deals - 10 sale agents, 500 accounts, 10 deals published per day• Link with Parisian partners for financial, organizational and logistical issues from the beginning to the end of deals• Conflict management: renegociation of points of disagreement with partners, transfer of problematic deals, communication of solutions to Customer Service• Implementation of a new process aimed at reducing resolution time of deals’ issues - 5-day reduction achieved• Development of tools intended for Partners – Merchant Center, Booking Tool

• Analysis of monthly P&L reporting - Revenue analysis (15M€), KPIs follow up, reporting comments• In collaboration with the Sales Manager : Calculation and presentation of sales targets for year 2012• Elaboration and monthly breakdown of 2012 Budget • Analysis about most important clients – Camille Albane, 150k€-monthly revenue• Internal orders’ management

Business Interruption Calculations: • Verification and quantification of the loss of profits and extra expenses due to the incident• Review of historical performance of the insured firm, market data and other business and economic factors that impact the final amount of the claim

• Monthly sales estimation and reporting • Optimization of the pricing model, in order to analyse the profitability of Chronopost products and to answer invitations of tender • Establishment of the 2010 Budget• Verification of the Pay Plan for the commercial premiums

Site Internet recensant les lieux de retransmission événements sportifs - Commerciale• Suivi et fidélisation des bars et pubs membres du site, prospection de nouveaux établissements