Paradise Owens Email & Phone Number

Raleigh-Durham-Chapel Hill Area

United States

• Managing Quality & Compliance Training through TLMS & PolicyTech
• Managing policy & procedure documentation to be optimized for regulatory compliance
• Restructuring company divisions to better equip departments for leading and training in compliance with regulatory standards and requirements
• Assisting HR in comprehensive new hire onboarding to retain talent
• Assists Quality & Compliance in audits ensuring complete overview of company QMS in relation to regulatory guidelines

Jacksonville, FL, United States

• Trained in ISO 13485, 21 CFR Part 820 (QSR), and GMP regulations and their application in the Medical Device field for Class II and Class III devices.
• Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions.
• Drafted technical documents such as SOPs, deviation reports, and trend analyses.
• Developed and audited practices, programs and reporting system metrics for optimal efficiency.
• Generated, submitted, and presented reports every month to Executive Management to enhance QMS quality standards.
• Enhanced complaint handling process through identifying deviations and ensuring proper corrective actions were initiated.

Jacksonville, FL, United States

• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.

Jacksonville, FL, United States

• Trained in ISO 9001 standards and their applications in a laboratory setting.
• Collaborated with laboratory technicians, production personnel and customers to improve product quality and functionality.
• Performed standard and proprietary physical testing and chemical analysis of raw chemical materials and finished products.
• Generated technical reports and other documentation to record analytical test results and conclusions.

Jacksonville, Florida

• Devised innovative strategies to improve customer satisfaction scores and meet company goals.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.

• Conducted classroom instruction; prepared daily lesson plans; administered tests; provided feedback on learning achievements and needs for improvement.
• Adapted lessons for both advanced students by challenging and encouraging critical thinking and students with learning disabilities in the regular classroom by translating and breaking down the concepts in various
• Served as a mentor and mediator for students with special emotional and behavioral needs.
• Analyzed, evaluated, problem-solved, and recommended changes to curriculum, policy, procedures, funding, student behavior, etc., as needed, while serving as a member on several school committees and teams