1- handling complete reservations department.2- clearing of mails and reverting back to the guest with the answer to their questions.3- makeing a mini hotel code and creating a block code for the group.4- makeing that group block in opera and then makeing the rate code in opera for groups and corporate reservations.5- clearing of oxi and checking if all the reservations are flown from marsha to opera.6- takeing trainning of associates in terms of marsha and sloveing out their problems if any.7- clearing of fixme in opera and updateing each and every reservation.8- clearing of q's in marsha on daily basis and flowing down the reservation from marsha to opera.9- processing travel agents commission on timely basis.10- updateing the billing instructions for all the guest.11- sending pre arrival emails and makeing calls to the guest in order to know their preferences and approximate check in time.12- updateing flight detils and inforig the same to travel desk or airport trap in order for a smooth airport pick of the guest.