Parag Karve Email and Phone Number

Profile Summary :-Providing overall leadership to the entire project team including managing Managed Services Delivery to client accounts within South Africa & UK.Instrumental is transitioning 60 plus applications during Pandemic days in 2020 for South Africa based insurance company using online methods and ensuring successful transition of AMS project and customer satisfaction.Led C-Level and executive reporting and management, business case development, business unit management andsenior stakeholder management; working closely with the portfolio heads of customers maintaining healthy CSAT.Ensured 29% PAT for last year; During previous engagements, ensured EBIDTA of 38% for the project.Expertise in interacting with users for requirement gathering; preparing functional specifications and low-leveldesign documents for Telecom and Insurance domain including Application Support & ITIL process area.Expert in SLA management and SLA related contract negotiations.Drive innovative solutions by applying the latest technologies/methodologies and managing technical leads to deliver high quality solutions using agile principles and tools.Expert in managing the Application Development right from requirement analysis, functional specifications, technical design, coding and testing.Current Role :-As a Delivery Manager, providing overall leadership to the entire project team including managing Managed Services Delivery.Communicating with internal/external stakeholders to determine specific requirements and expectations; managed client expectations as an indicator of quality.Planning and execution of application transition. High light and track risks & issues and mitigation; Creation of tailor-made transition reporting templates and maintenance.Creating and managing the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets were achieved.Maintain, Analyze and review actual service performance against SLAsand report them to stakeholders.Drive CSIP (Continual Service Improvement Plan) including automation initiatives to deliver business efficiency.Adopt new ways of working with the use of relevant project methodologies like Kanban.Front ending ASM RFP responses including creation of proposals, estimation, business case preparation, and proposal presentations.Working with relevant Resource Managers for project staffing and resource releases.