Senior Information Technology Services management professional with 20 years’ experience managing Application Support and Infrastructure Support. Managed globally spread teams and clients (internal and external) across North America, Asia, India and Europe. Comfortable with cultural diversities managing multiple stakeholders across the globe. Managed revenue upto 11mil and coordinated technology project budget of 6mil USD.Track record of setting-up & managing large complex teams from basic design stage focused on business driven results and adopting various service delivery models. Experience in executing mission critical large projects in coordination with global teams and top management stake holders.Transformed technology focused teams into business focused resulting in high rate of client satisfaction. Turned-around IT operations leading to cost savings with introduction of new policies, models, initiatives and improved processes. Coached and managed services fostering learning environment to the team. Key skill areas: Application Support, IT Infrastructure Support, Cloud migrations, Large Data Centre build and support, Virtualization, Integration and organizational mergers, Offshoring planning and execution, Vendor Management, Regulatory Audits, Process and QA management.