• Implement VMWare (Citrix) and Xen server Virtual Servers for Virtual App delivery• Migration and troubleshooting of office 365• McAfee SIEM tool to check Account lockout logs• Creation and troubleshooting of SVN access • Creating and managing users, groups, and OU in Active Directory • Creating and managing share folder, assigning share and security level permission as required• Fetching object information from AD and preparing report on that whenever required by the Delivery Team• DHCP Scope creation, Reservation and Exclusion of IP as required• Doing Monthly reconciliation of Active users• Installed and configured all VPN solutions for wireless devices, laptops, desktops, and networked printers.• Installed, maintained, supported, and updated all Microsoft Windows operating systems for all workstations and servers within a specific network.• Part of 24/7 support team; rotated with other team members to address concerns and issues cascaded by customers from different time zones.• Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call environment.• Supports and manages LANs, WANs, Internet and Intranet systems• Installed software modified and repaired hardware and resolved technical issues.• Used ticketing systems (ReqTrack) to manage and process actions taken.

• Involved in configuration of Cisco Routers that includes 3500/7200 series routers.• Routing configuration on Cisco 7206 Routers across the network. • Assist in developing a monitoring framework for GRB analysis. • Design, coordinate and successfully carry out strategic performance framework workshops with line Departments.• Preparation of reports on the programmes/schemes and corresponding budgetary outlays of line Departments