Parag Fegade Email & Phone Number

Thane, Maharashtra, India

• Investigate and resolve technical issues reported by end-users or detected through monitoring tools. This may involve analyzing log files, debugging code, and working with various stakeholders to identify the root.
• Provide assistance and support to end-users/customers, either through direct interaction (e.g., email, chat, phone) or by managing support tickets. Maintain a customer-centric approach to ensure user satisfaction and.
• Monitor the performance and health of applications to proactively identify potential issues and prevent downtime. Set up and configure monitoring tools to track key performance metrics.
• Handle and prioritize incidents based on severity levels. Follow established procedures for incident management, escalation, and resolution, and keep stakeholders informed about progress.
• Work closely with software development teams to report and resolve complex issues, provide feedback on application performance, and suggest improvements.
• Participate in application testing to ensure that new releases or updates are error-free and do not negatively impact the user experience.

Pune, Maharashtra, India

• Provide end-to-end technical support to customers, resolving complex issues and inquiries in a timely manner, maintaining a high level of customer satisfaction.
• Collaborate with software development teams to investigate, diagnose, and resolve escalated application issues reported by clients.
• Develop and maintain a knowledge base, documentation, and standard operating procedures to facilitate efficient issue resolution and knowledge sharing among the support team.Conduct regular system performance analysis.
• Participate in the testing and deployment of new application updates, ensuring seamless transitions and minimal disruption to end-users.
• Conduct training sessions and create user guides to educate clients on application functionalities and best practices for troubleshooting common problems.
• Serve as the liaison between customers and the development team, conveying feedback and feature requests to continuously improve the application.- Technical Skills:

Bachelor Of Engineering - Be

Diploma Of Education

High School, Ssc

School, School