• Formulation and implementation of compliance related policies like Operational Risk and Business continuity.• Embedding all components of Business Continuity Management from Inception to Invocation, ensuring that the plans developed are well tested and can provide assurances to Stakeholders, whilst meeting with the BCM Standard BS25999.• Designing and publishing internal audit calendar for various SBU’s within the company. Accordingly, conduct audits as per the schedule. Post audit, issue a formal audit report to the senior management highlighting key audit findings.• Facilitating strategic level risk assessment for the organization.• Liaising with external certification bodies like British Standards Institute, QAI for external certifications

Business Process Reengineering & Projects, since 31st August 2009 Job Profile:• Deployment & Implementation of projects related to Process Redesigning / Restructuring, Process Documentation, Compliance & Certifications based on recommendations for achieving overall Operational excellence • Collaborate with Business functions to Identify key result areas (KRAs), drive & manage the full process improvement lifecycle and be responsible for the timely closure of the projects within the agreed internal SLAs• Leveraging process improvement best practices (i.e., DMAIC, LEAN, 5S, etc.) to review of all current business processes to analyze, stabilize & optimize processes• To plan mission scope and devise audit methodology for review processes especially at Customer centers / branchesHighlights / Projects Handled:Completed Process Engineering project for Zonal Operations and rolled out consolidated Standard Operating Procedures.Currently working on system improvement project to improve accuracy of MIS and to enable decentralization of the sameAlso representing Operations in the Organizational team initiating group wide CTP (Common Technology Platform)

US Cards, Transaction Processing Unit from 14th May 2007 to 26th August 2009 Job Profile:• Ensuring Service Delivery & Quality conformance in line with the SLA and directing the team leaders & members towards closure of conformance gaps, if any • Undertaking projects related to New Offshore Migrations, Process Reengineering, MIS Automation, Process audits & Compliance (RCSA) and Operational Excellence Certifications (COPC)• Performance reporting to senior management & client• Motivating & Generating active participation from team leaders & members in process of idea generation for process & system improvement and recommending ideas to the client for approval and implementationHighlights / Projects Handled:Migrating of 3 new processes off shored by Citibank US and setting up a platform for getting additional businessCreating cost saving opportunities through improving system capability and resource optimization thus providing 24X7 coverage to the clientSuccessfully completing the Process project to get the process COPC certified in record time of 3 months in the month of April 20082) Worked for The HongKong

Verification of client applications and documentation to SEBI seeking registration as an FII / sub accountLiaising with SEBI as well as the client with regards to any urgent queries, clarifications or discrepancies to facilitate inception of trading activities of the clientChecking, Processing and Disbursals of Commercial Loans (Home and Personal)Supervising the staff on maintenance of client records and processing of client queries & requestsActively contributing in various projects involving process development (e.g. Six Sigma & others)Handling client queries & complaints with regards to their account positions, charges, claims & refunds, etc and Coordinating with the Branches / Sales Teams / External agencies with regard to urgent cases / discrepanciesPreparation of MIS & Monthly reports to various Departments / Regulators