Paragi Patel Email & Phone Number

Philadelphia, Pa, Us

New York, New York, Us

Boston, Ma, Us

New York, Ny, Us

New York, Ny, Us

Boston, Ma, Us

• Developing and managing project plans from initiation to completion, this included client expectation and relationship management, quality assurance testing, cross functional resource coordination, system configuration and time management• Establish project scope, goals, deliverables, requirements and timing with input from client and internal stakeholders along with holding all parties accountable• Spearhead requirements meetings, configuring and building of client sites, importing data, product demonstrations and training clients to extract the most value from the new software• Mentor and train a team of project managers and project specialists to help develop soft skills and provide technical training and expertise• System configuration including importing data, auditing data, client specific customizations and the configuration of add on modules for Benefits, PTO Tracking, Scheduling and ACA

Palatine, Illinois, Us

• Automated the company’s ordering process by integrating two external solutions with the online store reducing the purchasing time from two days to two minutes• Evaluated the user interface and highlighted inefficiencies, created presentation containing recommendations for C-level managers• Designed innovative learning solutions based on client requirements including prototypes and demonstrations to showcase the solution• Collaborated with stakeholders including instructors, professors, academic leaders, instructional designers to identify current gaps, requirements, and design solutions

• Managed client expectations, deliverables, interactions by leading topical project meetings• Proactively consulted clients on industry best practices, necessary system and process changes, and configuration to achieve goals while identifying and mitigating risks• Conduct requirements gathering meetings and assessed Benefits Class Matrix, Requirements Template, Rates, Permissions, Import files of Demographic and Benefit Data, and Export of Vendor Files configuration for implementation while utilizing HTML and CSS• Successfully loaded and analyzed large data sets to identify trends and outliers to ensure quality data• Drafted test plans and conducted quality assurance testing of system functionality and data • Researched and resolved client inquiries regarding system and process issue

Naperville, Illinois, Us

• Capsim is a global leader in business simulation technology and services designed to teach business acumen in any learning environment. My role is to be an expert in company’s global business simulations.• Manage 4 accounts, including City University of Seattle with global users.• Provide analytical and technical support for company’s professor and student client base, stemming from over 800 Universities via phone, e-mail, and ticket system. Averaging 45 calls weekly.• Build and maintain client relationships with professors and students by providing timely assistance, analyzing client issues, and provide corrective actions• Co-teach a Strategic Management course for Florida State University, with enrollment of 150 each semester.

• Helped introduce Cooper’s Scholars Program, a mentoring program; responsibilities included program development and management• Primary researcher for a Talent Management textbook• Recruited mentees, found 50% of mentees employment • Created and maintained the company blog, contributed 70% of posts• Beta tested and implemented Chronus, allowing to track mentee performance and development of relationships• Crafted the Cooper’s Scholars LinkedIn group, primary content contributor• Generated a social media presence on Twitter and Facebook, account manager• Marketed the blog and new website, increased views by 32%

New York, Ny, Us

• Created video for national use to build SmartBook awareness, 5,300 views • Obtained useful information through conducting focus groups, 3 focus groups • Assist representatives in build relationships with personal contacts• Closed 4 sales in the Chicago district of which 2 included technology, amounting to $348,000• Contributed data to and effectively learned the internal database, Salesforce• Built participation in the Student Ambassador program nationally, a 35% increase in participants

Duluth, Georgia, Us

• Analyzed personal finances for 25 clients• Drafted 12 life insurance policies• Successfully advised 19 clients on how to achieve financial security

New York, New York, Us

• Provided quality customer assistance• Consolidated merchandise• Maintained orderliness of store