Managing Intelligent Automation (RPA, AI, Gen AI) Delivery portfolio across 5 regions (North America, Europe, India, Philippines, Latin America) for 300+ clients. Leading Automation team of 600+ Team members.As a Product Owner, designed and implemented one-stop analytics platform to deliver insights and intelligence across 200+ metrics sourced from 50+ data platforms and 8 business functions benefitting 25000+ business users.

Lead and Manage Process Reengineering, Digital Transformation, Automation, Client Journey mapping initiatives for Client, Business and Operations teams at Standard Chartered, Hong Kong and GCNA Region (Countries in scope - HK, China, Japan, Taiwan, Korea)

Lead and Manage Process Reengineering initiatives for Business and Operations teams at Standard Chartered, Hong Kong

Key Responsiblities: 1) Mentor & Facilitate Business process transformation programmes covering stages of Discovery, Design, Re-engineering, Continuous improvement, and Implementation to ensure effectiveness and efficiency of Business processes and its alignment to Target Operating Model2) Build and nurture associations with Management/Sr. Management across customer groups and key stakeholders (Compliance, Audit, Finance, HR, Procurement, etc.) ensuring support for successful execution of change programmes3) Apply consulting approach for opportunity identification, strategic execution, and establishing governance models for maximizing benefit (operational/financial) realization and sustainability

Key Responsibilities:1) Mentor & Facilitate Lean and Process transformation initiatives for external and internal clients of IBM2) Proposal preparation and presentation on IBM Lean offerings as a response to Client enquiries and participate in Contract negotiation and finalization process3) Mentor IBM Lean certification process and participate as a Panel Member to assess IBMers on their Lean competencies4) Lead Auditor to assess LMMI (Lean Maturity Model Index) capabilities of internal IBM Accounts5) Establish and deploy Client focused process models delivering Operational & Financial gains to Customer as part of our ‘Client Intimacy’ programme Key Experience:1) Facilitated Lean deployments involving IBM Accounts and IBM Clients in areas of :~Banking Operations (Front office, Back Office, Centralization, Service centers)~ Base Account Growth improvement (Margin improvement initiatives)~ Customer Intimacy model setup (Delivery operations & Communications)~ Designing and reengineering SDLC processes (Release management and Configuration Management)~ Learning & Knowledge (capability development models)2) Realignment of ‘Go to Market’ strategiesPioneered the concept of ‘Idea & Innovation Workshop’ targeted to improve collaboration between IBM & Client thereby identifying opportunities leading to ‘Customer Cost Avoidance’ & ‘Customer Value Add’ category benefits3) Development and successful hosting of Idea generation tool ‘Leanovation’ on global IBM portal which is now being used to drive Innovation & Account Growth strategies4) Led Metrics Standardization initiative to measure current Account performance and define roadmap to achieve targeted performance from Benchmark perspective5) Trained over 400 IBMers and over 100 Client team members on Lean principles and Lean framework. Mentored 10 Project Managers to successfully complete their ‘Lean Graduate’ and ‘Lean Coach’ certificationAdditional experience in IT Delivery Management and SAP Consulting

- Business Consulting in the Enterprise Resource Planning (ERP) business group of IBM primarily in the domain covering Human Capital Management (HCM) .

• Developed an alternative for existing Boarding Pass to improve Operational efficiency. Alternative: Thermo-Chromic Boarding Pass with RFID.• Provided solutions on Resource Optimisation, Organisational Behaviour and Public Relations.

Leading a Team involved in - Designing of Piping Systems, - Analysing the Stress developed in the Piping system - Designing appropriate Supporting system enabling the erection of entire Piping systems and sustaining the various loads the then developed during its actual operational phase.

- Involved in designing of Piping Systems, Stress Analysis and Support Selection of the Piping Systems when operational for the projects primarily from Petrochemical domain.

- Involved in Sales of Clean Room Equipments widely used in Pharmaceutical and Semi-Conductor industries.- Active involvement in designing Advertisements to be published in leading Pharma Journals for the Clean Room Equipments products.