As the Senior Manager of Information Technology at AIG, I was entrusted with overseeing application development, workspace management, security, and infrastructure operations across the organization. Reporting technically to the Asia Regional Manager in Hong Kong and coordinating commercial requirements with the Head of Operations, I held full responsibility for the Mumbai head office datacenter, IT infrastructure, network, and security across 20+ branch offices. My role involved strategic budget analysis, vendor management, and inventory control, with a strong emphasis on Disaster Management and Business Continuity Planning, ensuring robust preparedness and minimal downtime.I led the development and integration of customized internal applications tailored to mutual fund industry, fund operations, and investor management, which streamlined key processes, enhanced data accuracy, and improved overall efficiency across the financial operations. In addition, I managed critical servers, including Microsoft Windows, Microsoft Exchange, OWA, Patch Management, Oracle, Citrix, and McAfee, ensuring seamless operation, strengthened security, and enhanced the reliability of IT systems. My leadership directly supported the organization's business objectives and maintained the highest performance standards across the enterprise.

As the IT Manager at Lotus India AMC, I spearheaded the development and integration of customized applications for mutual fund industry, fund operations, and investor relations, significantly enhancing operational efficiency and data accuracy. I also led the strategic management of a comprehensive datacenter, focusing on High Availability (HA), Business Continuity Planning (BCP), and disaster recovery, using technologies like Veritas.In addition, I was responsible for establishing the networking infrastructure and IT systems across the Mumbai corporate office and 25+ branch offices, ensuring compliance with industry best practices. My role included overseeing the deployment and management of critical technologies, such as Microsoft Servers, Microsoft Exchange, Oracle 6i, SQL databases, and Symantec Security, while also managing budget analysis, IT planning, and vendor relationships to drive operational excellence.

A leading corporate law firm of London.I played a pivotal role in establishing the Mumbai office and Datacenter, ensuring alignment industry standards. This involved implementing Windows and Lotus Notes Domino server systems. Additionally, I spearheaded the development of an “Intranet” and Time Management application. Conducting thorough budget analysis and planning, I managed IT, vendor relationships, and inventory effectively. Furthermore, I conducted evaluations of various software, hardware, and networking products to inform strategic decision-making.

I was instrumental in establishing the Mumbai office to meet global IT standards. My responsibilities included overseeing the setup, configuration, and management of core IT systems, along with remote access solutions. I also managed IT budget planning, vendor relations, and inventory, while supporting and evaluating emerging technologies to enhance security and network infrastructure. Additionally, I developed and integrated key applications, including a Training Skill Database, administration databases for a paperless office, and a Lotus Notes-based intranet, significantly enhancing office automation and centralized information access.