Param Dogra Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As Director Transformation, I lead enterprise-level reform to deliver a step-change in customer service and experience across NSW Government. Having led organisational, operating model and cultural reform to a division of 400 staff, I have been instrumental in optimising how corporate services are delivered to over 19,000 people. Having worked closely with the Chief Information Officer and the leadership team to streamline critical processes, embed robust governance frameworks and build people capability to support the strategic vision of the NSW Government. Over a 2.5 year window, I have led: - transformational reform across a division of 400 staff to drive functional/structural change, service delivery reform and capability uplift across the division. - enterprise-level payroll reform across 100 staff to drive structural realignment, business improvement and improve the delivery of payroll services to 19,000 staff across 3 NSW government departments. - implementation of 56 recommendations from a Secretary-commissioned review of service delivery, customer experience and organisational capability across corporate services- development and implementation of a cluster-wide ICT Governance Model to support better investment decisions against Whole-of-Government and organisational priorities, - a program to digitise and transform the way requests for project support is requested, managed, delivered for 19,000 staff, and - initiatives to uplift organisational culture and drive tailored investment in people through the development an delivery of a People Plan and Learning and Development Plan.

Sydney, New South Wales, Australia

As an Acting Executive Director (collective 5 months), I led a branch pf 80 staff during a period of external media scrutiny, uncertainty and change to embed a strong culture of good governance and support a portfolio of transformational reform that streamlined business operations and delivered a step-change in the way services were delivered to the mining sector.

Sydney, New South Wales, Australia

As Director Service Delivery, I led a multi-functional team to deliver a $20M program of service delivery transformation that enhanced the customer and user experience and optimised growth and the investment potential for NSW. The program delivered a key Ministerial commitment by establishing a bespoke 'digital front door' to the industry and aligned with the Premier Priority of 'Government Made Easy'. Partnering with key internal and external stakeholders, I led the change to reform our service delivery model, streamlined E2E business operations and improved the CX/UX.

Sydney, New South Wales, Australia

Led multi-disciplined teams to deliver innovative and effective business improvement initiatives to streamline service delivery, optimise performance outcomes and enhance the customer experience in a complex, specialised and dynamic environment. Empowered teams through organisational change and cultural transformation.These initiatives surpassed forecasted KPI performance, exceeded industry expectations on service delivery and engagement and strengthened key stakeholder relationships.

Sydney, New South Wales, Australia

As the strategic advisor to the Deputy Secretary, maintained oversight and management of a portfolio of divisional programs/projects to align with the corporate vision. Delivered an organisational design framework to support the delivery of a transformational program of cultural, structural and system reforms for a division of 250 staff. Managed and consolidated corporate services to improve visibility, communication and reporting and streamlined executive office functions in line with the organisational vision.

Sydney, New South Wales, Australia

Reporting to the Executive Director Governance, I led a division-wide reform of corporate governance standards to uplift the governance culture and capability. I led a portfolio of projects and departmental initiatives to strengthen project and procurement governance, uplift staff capability and knowledge and sat across multiple Steering Committees as the probity and governance advisor. At the request of the Deputy Secretary, I delivered division-wide governance training resulting in a transformation from a culture of non-compliance to one of accountability, integrity and value-driven purchasing.

Sydney, New South Wales, Australia

Managed the NSW Spectacles Program, a key industry program, including the re-negotiation of a new service delivery provider and model to streamline program costs. Provision of high-level strategic policy advice to the FACS Executive.

Canberra, Australian Capital Territory, Australia

Lead the review and development of a National Security Evaluation Capability. Two direct reports (APS 5 and Graduate). Lead the development of the evaluation strategy for the multi-jurisdictional counter-terrorism exercise Mercury 10, which involved multiple government agencies and over 300 personnel.

Canberra, Australian Capital Territory, Australia

Supporting the development of national security capability and frameworks to strengthen the national counter-terrorism capability.

Executive Leadership Programme

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