Param Sandhu Email & Phone Number

Toronto, Ontario, Canada

Analyzed product gaps and business needs using high level interpretative skills. Mapped requirements to existing Application features, determine business, technical fit, and documented proposed set up change, system change or detailed business and functional specifications as appropriate to achieve required results.Ensured the highest level of quality is delivered in upgrades, changes, releases and implementations by supporting the build and use of test environments. Created test strategies and plans, wrote specific test cases, and built transactions to run tests and verify results.Provided operational support to business teams as required through the implementation phases of the various systems.Built and documented processes – final and interim to support business time-lines.Analyzed data, document data definition between existing and new systems; built report requirements where required, document reporting/data processes where needed.Review test cases with QAs and provide feedback and recommendations on any gaps in the test cases including negative testing, use case scenarios, etc. before signing off on test cases.Support the Product Owner in refining the suitable mix of epics, features & stories for each sprint, as well as active contribution towards prioritization activities.Planned deliverable implementations and change management ensuring enough lead time and communication to modify business processes, prepare impacted associates, maintained set up documentation and adhere to change control standards.Managed long term client relationship, anticipating and addressing underlying needs, proactively adding value to products, services and processes.Provided ongoing support and expertise of products and systems, diagnosing problems and assisting in the development of solutions.Coordinated with the users and applicable technology teams to ensure the timely resolution of daily processing difficulties and issues.

Toronto, Ontario, Canada

Worked in a fully agile environment using the JIRA tool. Coordinated data migration and post migration activities to help expand fiber network services.Gathering complete clear requirements and related information by asking all the relevant open-ended questions to Product Owner.Assisting and Supporting Product Owner by writing the user stories with related Acceptance criteria and Definition of Done (DoD) and maintaining the product backlog.Using UML and Process diagrams such as Use Case and flowchart to visually represent the process well and presenting the same to my scrum team for their better understanding.Reviewing User stories with PO in order to check if they are complete and follow INVEST approach and ready to be taken in Sprint as per the Definition of Ready (DoR).Participating in all the scrum ceremonies to work hand in hand with Scrum master to keep a check on time boxing and achieving the sprint goal within the stipulated time of 2 weeks.Conducting one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, resolution of issues.Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user test checklist manual for UAT Phase.Managing schedules while working with multiple teams.Documenting artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.Articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications for developers.Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.

Toronto, Ontario, Canada

Coordinated planning activities, schedule dependencies, task assignment and status tracking to support successful data migrations.Gathered requirements using interviews with project sponsors, document analysis, and business process descriptions, and worked closely with clients to write systems requirements based on approved business requirements.Reviewed and evaluated the vendor’s work deliverables (SDS), to ensure the Systems Requirements are met.Created and maintained requirements specifications according to standard template.At the end of every sprint, prepared lessons learned/ conducted retrospective meetings to discuss issues faced during the sprint and overcome them for future sprints.Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs.Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user test checklist manual for UAT Phase.Change management (ITSM) process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.Experience with UNIX server to extract and placing the data in the server, changing the name convention of files, and also HPQC (defect logging tool) HPQC skills to log defects and retrieve them to prepare defect report.Worked with business users to define product feature requests, business requirement specifications, and change requests; documented requirements and transformed them into functional and technical requirement specifications; modeled business process flows using UML, activity and sequence diagrams.

Worked with the Waterfall methodology and was a contributor to the project's successful completion. Regular updates on work in progress and deliverables estimates were supplied to stakeholders. Also ensured that all tasks were completed within the specified timeframes.Used BA elicitation techniques such as interviews and discussions with clients to Identify end-user needs for the website.Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, resolution of issues.Articulated business requirements from user interviews, and workshops and then converted requirements into technical specifications for developers.Working with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams.Interacted with stakeholders and facilitated communication between client and the IT department.Involved in creating targeted questionnaires and interviews for SMEs, clients and business users to gather requirements.Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues.Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high-risk areas of the application.Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.