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Paramaguru Balakrishnan is listed as Professional Scrum Master, PRINCE2®, ITIL®, Avaya Expert at Cognizant, a company with 278214 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Paramaguru Balakrishnan.
Paramaguru Balakrishnan previously worked as Senior Manager Projects at Cognizant and Project Manager at Wipro Limited. Paramaguru Balakrishnan holds Dece, Engineering from K S Rangasami Institute Of Technology.
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Influential strategist who constructs a foundation for Customer success by helping customers achieve continuous value through deep adoption of critical business solutions.Dedicated, results-oriented Professional with 25+ years of extensive experience in IT & Telecom sector across a diverse range of functions such as Project, Service delivery & Customer Support management skills. Specialties:Dedicated, results-oriented Professional with 25+ years of extensive experience in IT & Telecom industry. Scope of excellence covers Project Management, Managed Voice services, Telecom and Network Management, Service Delivery Operations, Service Management & Customer Relationship Management. Multi-functional expert, technically inclined and highly empowered IT professional with significant experience acquired leadership roles in IT operational growth with international exposure, leading technology in a high availability IT environment and maximizing business opportunities within the System Integration, IT, ITES and BPO space. Strong team leader, builder and facilitator, fostering an atmosphere that motivates highly talented professionals to balance high level skills with maximum productivity. Proficient in handling site operations and accountable for quality of service & timely completion of the tasks. Strong problem-solving skills and ability to introduce new ideas and successfully deliver results. Excellent Interpersonal skills with cross-cultural adaptation and creative abilities Superior written and communications skills
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Chennai, Tamil Nadu, India
Leading offshore team for managed services support for US client Product supported are Avaya, NICE & IVR applications Ensure round the clock support Team is handling 200+ tickets everyday and achieving 96% SLA score against 95% Ensuring 98% application uptime Along with tickets extend support on Jira, Reboot and upgrade activity Ensuring daily health.
Hyderabad Area, India
Worked at Google Office as Project Manager Ensured the successful implementation of adoption best practices programs Manage relationships and coordinate work between different team at different locations in US, Japan, Australia, Philippines and IndiaManage relationships with all business, vendors and sub contractors. Monitor their progress and adherence to.
Chennai, Tamil Nadu, India
Identified and prioritized key business initiatives of a customer contact center and translated them into technical requirements based on measured success criteria and financial metrics.Provided guidance and assistance to accounts team in building technical solutions to address specific customer needs and end user experiences.Collaborated with product.
Pune, Maharashtra, India
Leading, managing and developing the operations teams includes Incident management, Problem management & Change management teamMonitoring the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvementEnsure operational procedures and practices are well defined, documented and consistently.
Chennai, Tamil Nadu, India
Responsible for Project and support planning, controlling, tracking, reporting in accordance to guidelines and conformed to defined SLA deliverable.Project management – ensured on time projects completion whereby increased project margin Operational excellence – monitors projects status, productivity, response resolution and plan adequate technical.
Chennai, Tamil Nadu, India
Managed all technical escalations across southern regionEnsured system uptime alwaysEnsured periodic system auditing to enhance system performanceEnsured ticket closure within the agreed SLATrained the resources on time to time to upkeep the system performancesMaintained 85+% all time high same day call closure of technical escalationsEnsured 90% of the.
Chennai, Tamil Nadu, India
Headed the team for Digital EPABX system installation and commissioning across southern region comprising of Tamil Nadu, Kerala, Andhra & Karnataka statesHandled installation and commissioning of Avaya, LG KTS, OKI EPABX & Video Conferencing system.Generated revenue to the tune of Rs.200 Lakhs through Annual Maintenance chargeEffective spares management.
Chennai, Tamil Nadu, India
Played a major role in installation, commissioning, operation & maintenance of C-DOT EPABX system ranging from 64 ports to 512 ports & LG Key telephone system up to 196 ports.Handled and maintained more than 200 systems across southern part of India.Developed sales and service team and conducted need based technical training programs for C-DOT EPABX.
Other employees you can reach at cognizant.com. View company contacts for 278214 employees →
Karthikeyan(Cognizan Palanisamy
Colleague at Cognizant
India, India
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PK
Pranesh K
Colleague at Cognizant
Chengalpattu, Tamil Nadu, India, India
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IP
Isaac Palomero G.
Colleague at Cognizant
Miguel Hidalgo, Mexico City, Mexico, Mexico
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SD
Subhashri Das
Colleague at Cognizant
Kolkata, West Bengal, India, India
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SG
Sujitha Gurusamy
Colleague at Cognizant
Bridgewater, New Jersey, United States, United States
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CS
Chilla Swathi Reddy
Colleague at Cognizant
Cuddapah, Andhra Pradesh, India, India
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DV
Durgam Veena
Colleague at Cognizant
Bengaluru, Karnataka, India, India
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MM
Michelle Miller
Colleague at Cognizant
Rogers, Minnesota, United States, United States
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SK
Sayali Kamble
Colleague at Cognizant
Maharashtra, India, India
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SS
Saravanan S
Colleague at Cognizant
Namakkal, Tamil Nadu, India, India
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Quick answers generated from the profile data available on this page.
Paramaguru Balakrishnan works for Cognizant.
Paramaguru Balakrishnan is listed as Professional Scrum Master, PRINCE2®, ITIL®, Avaya Expert at Cognizant.
Paramaguru Balakrishnan is based in Chennai, Tamil Nadu, India while working with Cognizant.
Paramaguru Balakrishnan has worked for Cognizant, Wipro Limited, Servion Global Solutions, Agc Networks Ltd., and Tata Telecom Limited..
Paramaguru Balakrishnan's colleagues at Cognizant include Karthikeyan(Cognizan Palanisamy, Pranesh K, Isaac Palomero G., Subhashri Das, and Sujitha Gurusamy.
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Paramaguru Balakrishnan holds Dece, Engineering from K S Rangasami Institute Of Technology.
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