Parambir Singh Email and Phone Number

• Took over a fresh account that entered the company’s list of clients 1 month ago.• Managed to maintain the scorecard with a good pace of submissions.• Maintaining my own database to make sure that I have the best candidates available for any urgent requirements. • Employee salary, benefit, and compensation negotiation.• Hands on experience in using Boolean search strings to find candidates from various job boards (Dice, Monster, CareerBuilder, Techfetch, LinkedIn) and using alternate sources such as LinkedIn and Indeed.• Hands on experience with SAP Fieldglass, Zero Chaos, Beeline etc.• Conducting cold calls and maintaining database to follow up with potential candidates • Going beyond the line to develop a human connect with candidate to capture maximum information as I can necessary for the requirement.• Responsible for scheduling interviews and coordinating with the client and the candidate • Directly reported to the Account Executive in the States for all the positions and queries.• Scheduling Zoom meeting and calendar invites with the Account Executive for process related queries.• Expertise working on Cisco Jabber, MS Outlook and Zoom.• Expertise working on CRM Bullhorn to make track of the activities related to candidate and company process.

• Assertive and meticulous with all facets of staffing /recruiting in various verticals such as Information Technology, Engineering, Finance, Management, etc. • Expertise in using Boolean search strings to find candidates from various job boards (Dice, Monster, CareerBuilder, Techfetch, LinkedIn) and using alternate sources such as LinkedIn. • Maintaining my own database to make sure that I have the best candidates available for any urgent requirements. • Employee salary, benefit, and compensation negotiation.• Conducting cold calls and maintaining database to follow up with potential candidates.• Responsible for scheduling interviews and coordinating with the client and the candidate • Hands on experience with SAP Fieldglass, Zero Chaos, Beeline etc.• Going beyond the line to develop a human connect with candidate to capture maximum information as I can necessary for the requirement.• Well Versed in technical screening as per the requirement.

• Worked as Sales Executive in an US based Travel Agency.• Expertise in Amadeus and Sabre.• Was able to perform above my Team leader’s expectations in the first month • Worked on various platforms like Amadeus, Sabre and World span.• Used to sell Airline tickets from and to United States.• Meeting passenger requirements and finding the best deals • Vast knowledge of American Geography in terms of Airports • Seasoned Travel expert with 3+ years of experience.• Complete knowledge of various GDS i.e. Amadeus, Worldspan, Sabre etc. • Helping customers find the best deals flying from and to United States.• Attending Inbound calls daily ranging from 50-80 in numbers.• Meeting daily and monthly targets.• Effort to convert every call to a sales call with the motive of retaining permanent customers.• Providing exceptional and dedicated customer service.• Making note of every call to maintain a pool of customers.• Documentation of every query on a legacy tool to keep track of every customer query.• Complete knowledge of American geography.• Meeting required KPIs and schedule adherence.

• Worked as Customer Service Executive. • Handling inbound calls and answering each with a polite and gentle opening script• Responsible for providing exemplary and dedicate customer service• Wrapping up calls within set target time to meet the Average Handling Time (AHT)• Meeting required KPIs• Meeting Scheduled Adherence• Documenting every call on Novel Vox, an In house CRM to keep track of the calls• Maintaining my own Excel to keep track of the data• Was promoted as Subject Matter Expert (SME) and used to handle a team of 12 people • Used to share hourly report and motivate them to work better.• Used to Audit calls and share feedback.• Handling Sup calls • Handling a team of 12 people and sharing their hourly basis report• Auditing calls and sharing feedback with the agents• Completing daily tasks given by Team leader• Collaborate and work with the Team to perform well each day