Paramdeep Singh Sarna Email & Phone Number

India

• Managed a high volume of calls regarding account inquiries, payment status, and collection-related issues.• Assisted customers with processing payments, setting up payment arrangements, and updating payment information as needed.• Contributed to a 100% decrease in billing errors by thoroughly reviewing accounts and ensuring accurate information during calls.• Enhanced customer service skills through empathetic engagement and support, leading to improved customer satisfaction.

Canada

• Developed and implemented sales strategies to promote lawn care services and products.• Conducted consultations with clients to assess their lawn care needs• Generated and followed up on leads through various channels, including warm calls and referrals• Built and maintained strong relationships with clients to encourage repeat business and referrals through exceptional service and follow-up.• Inventory / FIFO• Notify manager of any special order

Canada

• Answering clients calls and Emails• Reviewing lease and loan document / organising physical and digital files• Entering relevant data into systems• conducting periodic audits to ensure the integrity of files

India

• Assist and process customer orders; effectively manage customer complaints• Handling customer complaints• Collecting and analysing customer feedback• Increased sale among existing customers by using personal selling techniques acquired through education • Assisted manager and the department head in approving overall operations• Developed and maintained an effective performance management system with weekly and monthly expenditure reports • manage social media handles for business

Diploma, Advertising And Marketing Communications

High School, Humanities/Humanistic Studies