I am an adaptable marketing professional with over two years of experience in both online and offline channels, specializing in customer engagement, sales strategies, and business solutions. My academic background includes a Diploma in Advertising and Marketing Communication from Durham College, which has equipped me with a solid foundation in marketing principles, digital media, and creative design.Throughout my career, I’ve worked in dynamic roles such as a Collections Agent at Genpact and a Tech & Sales Associate at Weed Man GTAE, where I developed a keen ability to balance operational efficiency with customer satisfaction. I have a proven track record of improving customer interactions, minimizing errors, and delivering strategic solutions that drive growth and loyalty.I am always eager to apply my skills and experience to new challenges, contributing to innovative teams and driving meaningful results.
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Process AssociateGenpact Apr 2024 - Sep 2024India• Managed a high volume of calls regarding account inquiries, payment status, and collection-related issues.• Assisted customers with processing payments, setting up payment arrangements, and updating payment information as needed.• Contributed to a 100% decrease in billing errors by thoroughly reviewing accounts and ensuring accurate information during calls.• Enhanced customer service skills through empathetic engagement and support, leading to improved customer satisfaction. -
Commission Sales AssociateWeed Man Mar 2023 - Nov 2023Canada• Developed and implemented sales strategies to promote lawn care services and products.• Conducted consultations with clients to assess their lawn care needs• Generated and followed up on leads through various channels, including warm calls and referrals• Built and maintained strong relationships with clients to encourage repeat business and referrals through exceptional service and follow-up.• Inventory / FIFO• Notify manager of any special order -
AssociateSingh Loan And Leasing Oct 2021 - Mar 2023Canada• Answering clients calls and Emails• Reviewing lease and loan document / organising physical and digital files• Entering relevant data into systems• conducting periodic audits to ensure the integrity of files
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Customer Service RepresentativeKooltech Jan 2020 - Aug 2021India• Assist and process customer orders; effectively manage customer complaints• Handling customer complaints• Collecting and analysing customer feedback• Increased sale among existing customers by using personal selling techniques acquired through education • Assisted manager and the department head in approving overall operations• Developed and maintained an effective performance management system with weekly and monthly expenditure reports • manage social media handles for business
Paramdeep Singh Sarna Education Details
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Advertising And Marketing Communications -
Humanities/Humanistic Studies
Frequently Asked Questions about Paramdeep Singh Sarna
What is Paramdeep Singh Sarna's role at the current company?
Paramdeep Singh Sarna's current role is Graduate From Durham College , Canada ON.
What schools did Paramdeep Singh Sarna attend?
Paramdeep Singh Sarna attended Durham College, New Era Public School - India.
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