Param Kaur Email & Phone Number

Sydney, NSW, AU

Accountable for leading Business Intelligence Team to deliver strategic insights, visualisation through dashboards and self service data capability through Tableau and Alteryx.

Sydney, Australia

Accountable for leading Strategic Insights Team to deliver meaningful and actionable recommendations to the business providing a clear understanding of how customer behaviour drives change in business KPIs. Areas of focus were leading review of Adobe product suite, Customer Lifecycle Management, Tailored Customer Comms, Customer Profitability and Impact.

Sydney, Australia

Accountable for team for responsible end-to-end design, execution, measurement and review of marketing and service campaigns. Areas of focus were building strong foundations for campaign management including launch of Adobe Campaign, automating manual processes, design and automation of customer contact framework & leading and managing analytics and.

Sydney, Australia

Responsibilities included setting up campaign management and measurement framework for Essential Super.

Sydney, Australia

This was a newly created role which involved managing a small team of analysts with an objective to support marketing and product strategy for credit cards, deposits and mortgages through customer and product analytics, data driven insights, KPI scorecards and reporting.

Sydney, Australia

The key focus of this role was to perform campaign feasibility, measure campaign performance, evaluate campaign effectiveness, and generate insights to understand key financial and non financial drivers affecting profitability of the campaigns related to unsecured lending products.

The key focus of this newly created role was to design and measure campaign performance, coordinate implementation and review of overall campaign strategy to achieve renewal, collection & retention targets.

The key focus of the role was to set up and manage operations office further to decentralisation of the process. Responsibilities included infrastructure setup,manage system development,process innovation,operations and team management.

This was a newly created regional role with focus on Business Analytics and Process improvement projects using Six Sigma methodologies.

This was a newly created national role to set up and manage Analytics frame work for operations & customer service department which involved designing insightful metrics for managing complex processes/interactions.

The key focus of this role was to build,track and analyse Service and Operations KPIs to support management decisions.

Pdgbm, Finance

Bachelor Hons, Mathematics