• Handling full life cycle Recruiting activities for the US to include; Posting Positions, Pre-screening & Interviewing candidates over the phone, obtaining leads and reference checking, client interview arrangements, closing, and offer preparation.• Responsible for closure of professionals into both contract and permanent employment opportunities.• Developing and maintaining the network to assist in identifying and sourcing qualified candidates. • Network and maintain relationships with key candidate communities for short and/or long-term opportunities.• Recruiting experienced candidates related to varied skills and technologies.• Creating and maintaining a custom database of candidate contacts and job requisitions from open to close.• Posting and maintaining jobs online.• Quality check- Prescreening candidates /resumes before submitting them to the client to ensure quality submissions.• Provided training to the team members.• Pre-interview preparation and post-interview follow-up.• Extensively worked on negotiating rates on W2/C2C/Annual Salary.• Handling team of recruiters.• Arranging training and providing operational training.• Maintaining reports on a daily/monthly/quarterly/yearly basis.• Discussing work assigned to team members daily.• Training and Re-organization of the Recruitment Department.

• Recruiting experienced candidates related to varied skills and technologies.• Creating and maintaining a custom database of candidate contacts and job requisitions from open to close.• Posting and maintaining jobs online.• Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions.• Undertook job postings, sourced candidate resumes, and interviewed applicants for CNC sales and service and office personnel. • Send personalized recruiting emails with current job openings to passive candidates.

• Build and maintain relationships with appropriate client stakeholders, such as VMS/MSP/VMO team and Client hiring managers.• Prioritizing Open requirements with different clients.• Prioritizing requirements based on technology/rates/location. • Worked in collaboration with a dedicated recruiting team to facilitate the successful delivery process for clients.• Provided weekly or daily reports of job orders, pipeline progress, and deals to the Operations Head.• Pre-screening & Interviewing candidates over the phone, obtaining leads and reference checking, client interview arrangements, closing, and offer preparation.• Follow up with the delivery team to ensure they understand the requirements and clearly understand how and what they need to find.• Followed up with the candidates till the time of joining.• Handled 20+ open jobs at a time and Managed the entire staffing sales process from prospecting to close.• Work closely with On-boarding, and Employee Support to ensure successful delivery to the client• Understand the client’s expectations.• Plan Recruitment strategy and identify best practice recruitment solutions that can make a real difference to client’s recruitment processes.• Coordinated with the sales team to get positive sales from the corporate and end client.

• Steered sourcing of candidates on behalf of Fortune 500 clients including Mercer, Becton Dickinson, etc.• Perform pre-screening calls to analyze applicants’ abilities.• Utilized, LinkedIn, Monster, Glassdoor, and CareerBuilder and Sourced potential candidates from internal and external job portals• Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions.• Undertook job postings, sourced candidate resumes, and interviewed applicants for CNC sales and service and office personnel. • Send personalized recruiting emails with current job openings to passive candidates.• Acquired and engaged “off the grid” candidates by conducting internet research and through creative sourcing.

• Helped customers with complaints and questions.• Maintained a positive, empathetic, and professional attitude toward customers at all times.• Responded promptly to customer inquiries.• Handled escalations • Acknowledged and resolved customer complaints.• Known about our products inside and out so that you can answer questions.• Kept records of customer interactions, transactions, comments, and complaints.• Managed a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.• Handled Mobile number portability (MNP), Lead Generation, Prospect, and Floor Support.

• Answered constant flow of customer calls with up to several calls in queue per minute.• Educated customers on promotions to enhance sales.• Used company troubleshooting resolutions tree to evaluate technical problems.• Responded to customer requests for products, services, and company information.