- Quoting and provisioning of Microsoft CSP Products and ensuring our clients are successfully onboarded on cloud- Provisioning of CSP licenses, i.e. M365, Perpetual licenses and Azure- Manage customer order on MS Dynamics NAV ERP- Provide post sales assistance when required to continue improving the client's technology experience- Creating MS support tickets from Microsoft partner center for any issue escalated by sales/customer- Day to day activities that provide support… Show more - Quoting and provisioning of Microsoft CSP Products and ensuring our clients are successfully onboarded on cloud- Provisioning of CSP licenses, i.e. M365, Perpetual licenses and Azure- Manage customer order on MS Dynamics NAV ERP- Provide post sales assistance when required to continue improving the client's technology experience- Creating MS support tickets from Microsoft partner center for any issue escalated by sales/customer- Day to day activities that provide support to our clients including assistance with cloud portal related issues, assisting our stakeholders to provide guidance CSP related queries / break fix support guidance- Be a trusted advisor to the client Show less

• Primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales, internal and external stakeholders • Building strong relationships with customers and rapport building with all the stakeholders/interested parties• End-to-end service support for MS 0365 and azure, working with venders and sales teams for any discrepancy• Responsible for having specific documents/SOP are in place for respective support requirements• Managing MS support tickets… Show more • Primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales, internal and external stakeholders • Building strong relationships with customers and rapport building with all the stakeholders/interested parties• End-to-end service support for MS 0365 and azure, working with venders and sales teams for any discrepancy• Responsible for having specific documents/SOP are in place for respective support requirements• Managing MS support tickets from Microsoft partner center for any credit/refund or other issues escalated by Sales/customer and billing related issues, queries and new submissions• Manage/review contract renewal negotiations • Portfolios include -Microsft 0365, Services Provider License Agreement (SPLA), Microsoft Azure, VmwareCloud Solution Provider (CSP) - Microsoft Partner centre• Responsible to achieve SLA and quality checks as defined by the process• Organizing routine meetings with cloud customers on weekly/bi-weekly basis• Mentoring the team with their doubts & queries and helping junior colleagues prioritize their tasks• Work on improving the overall services by driving change and development of the services and teams Show less

• End-to-end project management, interacting with end client, internal stakeholders, and onshore team through regular conference calls, emails, and knowledge share sessions.• Analyze requests and process various tasks as per the updated procedures and guidelines, along with working on Ad-hoc projects simultaneously• Prepare team Quality reports after collating data from various sources and preparing Operations dashboards using Power BI to be presented to Internal and external… Show more • End-to-end project management, interacting with end client, internal stakeholders, and onshore team through regular conference calls, emails, and knowledge share sessions.• Analyze requests and process various tasks as per the updated procedures and guidelines, along with working on Ad-hoc projects simultaneously• Prepare team Quality reports after collating data from various sources and preparing Operations dashboards using Power BI to be presented to Internal and external stakeholders• Preparing and presenting monthly operational review to the managers, Quality and Accuracy, loopholes, and preparing action plan to improve the overall quality of the process.• Identify operational risks and recommend appropriate resolutions to improve the overall efficiency of the process• Allocate work among the team basis availability and expertise of resources along with Mentoring and motivating colleagues to acheive SLAs effectively• Managing work priorities independently to achieve client SLAs and Co-coordinating with various teams for achieving SLAs in case of need• Refine and standardize the process by continuous development of training materials, and ensure that all the SOPs and procedures are comprehensively updated and being followed• Do the RCA on errors and defects encountered by the team and share the feedback with colleagues• Manage all day-to-day Client operations independently and working as a complete backup of the Manager Show less

• Identify operational risks and recommend appropriate resolutions to improve the overall efficiency of the process• Allocate work among the team basis availability and expertise of resources• Refine and standardize the process by continuous development of training materials, and ensure that all the SOPs and procedures are comprehensively updated and being followed by the team• Mentoring the team with their doubts & queries and helping junior colleagues prioritize their… Show more • Identify operational risks and recommend appropriate resolutions to improve the overall efficiency of the process• Allocate work among the team basis availability and expertise of resources• Refine and standardize the process by continuous development of training materials, and ensure that all the SOPs and procedures are comprehensively updated and being followed by the team• Mentoring the team with their doubts & queries and helping junior colleagues prioritize their tasks• Prepare team Quality reports after collating data from various sources and preparing Operations dashboards to be presented to Internal and external stakeholders• Do the RCA on errors and defects encountered by the team and share the feedback with colleagues• Work as a complete backup of the manager in his/her absence Show less

Role & Responsibilities: (Manual Calculations and Authorization of Payments)Accurately calculating lump sum payments, Estimate payments, Annuity payments and authorize all the payments.Established timely responses to all queries by conducting research on all benefit Calculations and authorizations.Review defined benefit pension plans and kept all the pension plans updated by formulating and revising all the SOPs and Plan rules Skillfully train team members to… Show more Role & Responsibilities: (Manual Calculations and Authorization of Payments)Accurately calculating lump sum payments, Estimate payments, Annuity payments and authorize all the payments.Established timely responses to all queries by conducting research on all benefit Calculations and authorizations.Review defined benefit pension plans and kept all the pension plans updated by formulating and revising all the SOPs and Plan rules Skillfully train team members to successfully expand and implement organizational retirement packages.Prepared monthly contribution reports, Reconciled, coded and processed monthly premium payments Show less

- Review each customer's credit history to determine whether the loan funds / Overdraft facility will be granted to the customer or not.- Careful examination of the customer's income and commitments.- Reconciliation of balances