• Responsible and accountable for store sales exceeding 5M annually.• Analyzed marketing information and translated it into strategic plans.• Developed and managed annual P&L budgets, reduced and controlled expenses by 3%• Handle all weekly and monthly reports, inventories, purchasing products from private vendors, invoices, bank deposits & reconciliation. • Trained staff to deliver outstanding customer service, design and implemented customer satisfaction metrics. • Responsible for hiring / training and annual performance review for all associates and setting smart goals for achievement. • Constantly achieved Business sales goals by 3% and up every year and control shrink to 1% and above from plan.• Accomplished to run a green store in the entire district by being 100% in compliance with company’s operational policies, Human Resources paperwork retention, pharmacy in compliance with federal and state laws policies & procedures, tobacco and alcohol sales policies, freshness outdate policy, and anti-money laundering policy.

• Managed day- to day operations of an 18M annual retail sale in the store.• Handled all operations function including floor signing, receiving, transfer, store process review, audit and inventory, cash management, loss prevention, safety and shortages, visual merchandise, mystery shop and customer service.• Control all hiring, staffing, scheduling, training, coaching, counseling, and terminating procedures of all employees in the store.• Collaborated with General Manager in planning and coordinating all merchandising areas in the store to maximize sales and profits, maintain budget controls, review profit & loss accounts and summarize variances, conduct performance reviews for the team, and work on special projects as assigned.• Achieved 83% in 2008 for the store process review audit in comparison to prior year review being at 59%.• Controlled cash shortages from $5000 to $250 or less per month.

• Managed the day- to-day operations of 2M annual retail sales in the store.• Responsible for 100% customer satisfaction assisting them with all kinds of shoes, apparel and accessories.• Ensuring all loss prevention and all human resources policies are followed.• Responsible for all hiring, training, coaching, counseling, and scheduling employees in all shifts.• Develop and implement training programs and formats in order to increase knowledge of store operations and boost employee participation in the monthly store promotional and sales plans to drive revenue

• Managed the day- to- day operations of a 1.2 M annual retail sale in the store.• Responsible for recruiting, interviewing, hiring, and training new employees.• Responsible for compensation decisions, internal promotions within the store, benefits handling, leave of absence, payroll, proper staffing / scheduling, coaching / training, conflict resolution and conducting employees performance reviews annually.• Scored 90% and above in Store Operational Audit in all three quarters in 2006.• Increased Total Net Revenue for each quarter in 2006 by 15% compared to the budget. • Decreased store shrink from 3.0 % to 1.1% for each quarter in 2006.

• Managed the day-to-day operations of a $450k retail sale store.• Dealt with all cash flow management, budget reports & their analysis, merchandising store, reconciling store inventory quarterly and annually.• Responsible for recruiting, training, conducting annual employee performance reviews, conflict resolution, labor laws, workers compensation and terminations.• Annual shrinkage controlled from 2.5% to 0.03% in the store in the year 2002-2003.