. Researching, troubleshooting and resolving technical issues involving Microsoft Office 365, Azure Cloud Platform, On-premise and other products.• Documenting technical work and helping colleagues, improve the product, and improve the support experience.• Provisioning and configuring the Office 365 tenant and maintaining hybrid deployments of on-prem exchange environment with Office 365 plus different other ways to migrate multiple email accounts to Office 365 including stage and cutover migrations.• Providing highly technical end-user support to clients via telephone, email, and ticketing system.• Migrating from tenant to tenant and from different domain to Office 365.• Managing Identities and syncing them to Office 365 and managing authentication using ADFS, Azure SSO and Azure Active Directory Premium.• Securing Office 365 with solutions like EOP, ATP, configuring DMARC and DKIM for anti-spoofing and protection from spam and phishing.• Issue related to Mail flow, free busy, outlook connectivity, configuring SMTP Relay.• Backing up data and content through advanced eDiscovery and content search. Functional and Technical understanding of the Issues and requirements.• identifying customer satisfaction concerns and managing customer expectations.• Supporting Azure VM, Azure Account Management, Azure SQL, Device Management, Domain Management, User Management, Groups, Password, etc. • Assisting with support of Windows and Window server management, Basic Mac OS & iOS, configuration, vDesktop (VWD), Remote Desktop Connections servers and infrastructure applications, Android OS, Client/Server knowledge, understanding of Cloud services.• Documenting technical work and helping colleagues, improve the product, and improve the support experience.• Familiarity with scripting and PowerShell.

. I worked for Microsoft Client where I was responsible to handle Microsoft O365, Azure, On-premise products.• Familiarity with scripting and PowerShell.• Outlook Account Management, troubleshooting, backup, etc.• MSFTVPN, Palo-alto Global Protect, Cisco AnyConnect VPN issues Troubleshooting, Connectivity, Installation) etc.,• Documenting technical work and helping colleagues, improve the product, and improve the support experience.

I was responsible to handle customer basic queries by Phone.Oracle financial management tool.