Life isn't about finding yourself. Life is about creating yourself.”― George Bernard ShawHere I and Shaw's words have similarities…….I grew up more passionate about recreating a unique personality inside & outside. Since then I knew I wanted to spread the word about efficiency & sustainability in a business environment. I have executed the task in a more manageable way while taking necessary action. I always focused on the work to progress smoothly.I have experience of 2+ years in NatWest Group as a Customer Service and Operations Analyst in mortgages as well as sound knowledge of the Payments and Anti – Money Laundering/ Fin Crime process, I have successfully analyzed and optimized various operations more efficiently as per business requirements.Engaged in teamwork, success, and service-oriented along with escalations and queries for customers' experience betterment.Some of my career highlights include: • Managed & coordinated a complex operational project, ensuring timely completion and achieving a 100% success rate.• Monitored & analyzed customer feedback to identify areas of improvement, increasing customer satisfaction.• Implemented a proactive maintenance schedule.• Investigated Risk control guidelines.My key skills include:• Project Management• Process enhancement• Strong Analytical • Work ethic• Microsoft word & Power point.• Investigation skills Let's Connect!!!!