Paramveer Singh Email & Phone Number

Chandigarh, India

Operations Management: Spearheading Overall Operations of Hotels in Chandigarh and Himachal Pradesh, including Owner Management, Revenue Management, Employee Engagement, etc.). Ensuring the highest standards of operational efficiency across all Departments viz. Finance, HR, Engineering Housekeeping, Front Office, F&B by best-in-class training and adherence to brand standardsStrategic Planning/SOPs: Envisioning a picture strategy that generates YOY revenue, top-line growth and bottom-line profitability. Analysing current procedures and developing new policies & SOPs for streamlined and profitable operationsBudgets, P&L, Finance: Administering revenue expense budgets, maintenance of statutory books of accounts, monitoring actual expenses, and proposing Capital Expenditure based on ROI and constant review of all financesBusiness / Revenue Growth: Identifying and developing new opportunity pipelines by penetrating new segments/ categories. Revitalizing business, based on key customers, market/competitor trends, holidays, festive seasons, etc.Guest Satisfaction & Relationships: Ensuring a fine-tuned customer experience from check in to check out, maximizing guest satisfaction levels by effective resolution of their issues, achievement of service delivery and quality normsFacilities Management: Directing Facility maintenance, and upkeep of large complexes/ buildings. Overseeing all aspects of hotel purchase, vendor coordination, pricing, AMCs, contracts, tendering, bidding, inventory and credit control Marketing/ Brand Promotions: Driving sales, upselling & cross-selling Banquet, Wedding, MICE and F&B Services, enabling the Hotel to become "best sellers" in their segment, ensuring maximum brand visibilityKPIs /Process Improvement & IT Automation: Tracking business metrics - SLA, QA, KPIs, NPS, P&L, and recommending corrective actions. Establishing automated systems and controls for maximum productivity, financial savings, business agility and customer delight

India

► Strategically Positioned Taj Swarna as the only Luxury Hotel in the State of Punjab hence it caters to HNI and VIP Visits in the city► Accomplished consistent improvements in product and overall guest services and recorded key achievements and attained:  Best Ever Revenue, Best Ever ADR and PBT Positive for the First Time since Inception Best NPS (78 % YTD), Best RGI, Best MPI, Best Average Room Rates and Occupancies since inception Enhanced Trip Advisor Positioning from 16th in Apr’22 to 4th in Jan’23 with consistent focus on customer engagement 7 MD’s Club Year 2022-23 as against no representation since inception; Hotel Bar (PEG) in Top 100 Bars in India Increase in the Average Room Revenue by INR 2500 from Apr’21 to Mar’23► Introduced the Apprentice Program with Sun Foundation bringing livelihood to underprivileged part of the PAATHYA initiative► Instrumental in Hiring of 2PWD Associates and hiring of Lady Associates as F&B Hostess as part of Second Innings► Successfully Hosted 31st Northern Zonal Council Meeting attended by Hon. Minister Amit Shah and CM Punjab, CM Haryana, CM Himachal, LG J&K, LG Chandigarh and LG Leh, generating overall revenue of 1 Cr in the month of Sep’23► Closed H1 Revenues of Hotel with a positive of 2 Cr. and EBITDA by 2.5 Cr., through process & service improvement initiatives

India Haryana Gurgaon

► Managed Gurgaon’s Premium 5-Star Resort, with 78 Keys, spread across 20 acres, with multiple open & covered banqueting spaces► Responsible for complete Operations and P&L of the Hotel. Developed & implemented strategies to drive growth & profitability ► Led the design, mobilization, and implementation of robust operational processes for increased efficiency ► Spearheaded the Renovation and Developmental Projects in the Resort Post COVID Lockdown. Reopened the Hotel in June 2020 after lockdown and closed the Financial Year with positive EBITDA► Successfully hosted numerous High-End Dignitaries and Weddings, ensuring maximum guest satisfaction. Enhanced: Weekday revenues by concentrating on MICE and Wedding Segment Weekend Revenues by creating a Weekender Destination for Delhi NCR Market► Maintained very strong Financials, and recorded YoY growth of over 10% (27 Cr. to 35 Cr.) despite challenging market conditions ► Accomplished Best Ever Average Room Revenue for 31st Dec (INR 40000 Plus Taxes)► Handled a strong political lobby in the area in a professional & firm manner, which ensured cordial relations at all times and smooth operations. Liaised with local bodies and communities, to ensure the streamlined functioning of the resort with no interference or disruption► Received GO MMT Leadership Award for Q1 2019-20, on account of excellent performance ► Delivered Positive EBITDA Q2 FY 2020-21 and Highest EBITDA Percentage of last year for NEW Region Q3 FY 2020-21► Recognised by EVP Operations North IHCL for exceeding budget and EBITDA margins for Q1, Q2 and Q3 2018

Nashik The Gateway Nashik

► Successfully hosted the city’s most elite clientele for their casual dining, social events and professional gatherings► Conceptualised, planned, and executed the Renovation and Developmental Project to add 60 more rooms and additional banqueting space to increase overall offerings, enhancing revenues by 100% and repositioning the Hotel as a preferred destination (Project Value: 60 Cr.)► Significantly enhanced Wine Tourism and hosted Annual Events at Grover Zampa Vineyards► Developed Strategies to enhance the Hotel’s market position, as well as standardized operational processes to increase guest satisfaction► Led efforts to ensure a consistent decrease in the cost of poor quality, thus maximizing revenues► Deftly liaised with local bodies and communities, to ensure a consistent flow of business and create Nashik as a Staycation Destination