As CSA at Tech Mahindra, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software. I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue. Key Achievements :-- Coordinated with 4 executives to manage customer issues and received customer service award; reduced turn around time of closing customer complaints by… Show more As CSA at Tech Mahindra, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software. I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue. Key Achievements :-- Coordinated with 4 executives to manage customer issues and received customer service award; reduced turn around time of closing customer complaints by 80% and increased customer satisfaction rating by 10 points- Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time of closing customer complaints by 50% in 6 months and increasing customer satisfaction ratings by 3 points Show less