Skills Displayed: Client Management, Regulatory Compliance, Team Leadership & Support, Process Optimization, Data Management- Identifying risks and issues associated with significant programmes and projects, including review of business acceptance, vision and direction, planning and execution, and monitoring and measurement.- Interacting with the project team helps in-depth understanding of all aspects of the project.- Providing real time observations and recommendations over changes to project scope, risks or other issues affecting the project.- Develop new strategies, tactics, and plans for future growth of company’s database.- Assisting in identifying and solving project issues during the successful delivery of the project.Assisting in quality assurance over the process and work completed- Developing visual reports KPI Scorecards and dashboards using power BI desktop- Developing Project charter and SIPOC (Supplier, Input, Process, and Output) Diagram for the project.- Responsible for promoting company' product lines and services with the partners.- Providing end to end solutions to customers across enterprise monitoring, application performance, process automation and process consulting.- Facilitating and managing changes and helps to improving customer satisfaction and business productivity.- Continuously motivate the sales team and inspire them to stay focused on company’s goals.- Working with existing clientele in expanding existing services, adding new services, cross selling, referral selling, negotiating contracts, and closing the deal.

- Managed a sales team of 14 sales staff Personal Loan officers- Provided leadership, support & guidance to the sales team to achieve their target.- Developed the knowledge of the products & the services for the team.- Ensured staff achieved all KPI and KPA standards that include face-to-face visits & relationship management, besides monthly financial targets.- Controlled daily activity i.e. Calls, Appointments, Meetings, Closures, References, Cross Sells of all the team members to achieve targeted sales numbers for the team.- Identified process improvements and contributed to key initiatives in collaboration with product, analytics, and other teams.- Reviewed that team submissions to be sure the cases are cleared and avoid the rework in advance.- Followed up with the credit to expediate the approval process.- Managed Pay orders settlement, Clearance letters, process with operations- Periodic analysis of the market with respect to competition and projects- Progressed all incoming CRM leads and referrals.- Coached staff by joint visits, trained on product and credit policy, upskill staff on sales objections and presentations.- Prepared sales reports for the sales team to the management and achieved monthly sales targets of the

- Managed marketing activities (SEO & SMM), sales pipeline and developed alternative lead sources through networking and self-sourcing initiatives- Conducted cold calling functions and scheduled meetings with clients to deliver sales presentations and provide information of products and services offered by the company- Augmented revenue through sale of CASA including Credit Card, Car Loan and Personal Loan - Meet customer requirements (responsive, schedule conscious, etc.) and maintain relationship- To monitor and respond to email communication- Coach, mentor, and provide feedback to team members

- Conducted market surveys to identify potential individuals and corporate clients for the credit card and other services offered by company- Organized introductory seminars with multiple organizations and institutes to propagate credit card awareness amongst clients - Achieved sale targets and developed marketing & promotion initiatives for credit card sales - Utilized existing database to cross-sell multiple financial products of the bank