Provide first & second level telephone & face to face support accurately diagnosing and rectifying user hardware and software issuesAssisting in the maintenance of Network InfrastructureConfiguring and contributing to environment setupsInstallation of new services to desktop users with remote toolsWindows Server troubleshootingData Centre Cabling, racking, and stackingManaging Office365 Admin portalManaging and troubleshooting Backup and recovery using Acronis Backup Software.Supporting the telephone phone system using the 3CX phone systemCreating and Managing profiles in Active Directory.

Providing remote technical support to clients and using CitrixAddressing and resolving basic incidents and requests; logging and tracing all incidents and requests using ServiceNow.Creating a positive customer support experience and building strong relationships through deep problem understanding, ensuring timely resolution or escalationEnsuring the end-to-end customer experience and providing a single point-of-contact for the customerDocuments resolutions and updates self-help and staff knowledge basesCollecting and elaborating IT knowledge/tips and converting them into documents or uploading to the knowledge base accessible to all employeesProvides after hours and on-call support as neededProvided Level 1 & 2 support to staff including computers, network administration, hardware, printers/scanners, telephones, and mobile phonesUser creation using Active Directory and management console and handling the credentials of the users with the help of Active DirectoryUsing SAP commands to create users in SAP and sending data from SAP to stores

Successfully assisted in website development.Efficiently Responded to clients queries and assisted them through development process meeting project expectations and deadline. Efficiently managed development Teams and Clients through working on base camp. Assisted Clients about various Digital marketing techniques.

Successfully trained new graduates in the database as part of their final semester training.Effectively installed Linux and Oracle software on office computersSQL to retrieve, store and manage a databaseInstall, manage, troubleshoot Linux and Windows operating system, sound knowledge of Oracle database architecture, Knowledge of creation, management, backup, and recovery techniquesManaged systems in the office working accuratelyProviding Reports on a daily and weekly basis