• Consistently provided excellent customer service and maintained a positive attitude whileinteracting with customers and coworkers• Demonstrated a thorough knowledge of all drink recipes and alcohol safety procedures

• Identified a need to enhance their online presence and social media strategies, aiming to increase brand awareness and community engagement.• Conducted thorough market research to understand current trends and best practices. Developed and implemented a comprehensive social media strategy, including a detailed content calendar and optimized digital assets. • Revamped the Instagram landing page to improve user engagement. • Executed targeted campaigns tailored to each division, encapsulating trends, and provision of value to audience, focusing on increasing brand visibility and engagement.• Achieved notable results in Q2 and Q3 of 2023: 29.7% increase in brand awareness and community engagement, 17.4% rise in total impressions, and 59.5% surge in non-follower reach. Improved Instagram profile visits by 36% and external link taps by 38.2%. Successfully positioned both brands as vibrant and engaging within their markets.

Assisted in the marketing efforts for Loungeworks Inc, which is a division of Chair-man Mills Corp. • Develop & execute social media campaigns to drive brand awareness & engagement.• Monitor & analyze social media metrics to optimize performance.• Stay up to date with the latest social media trends & best practices.• Create engaging content by visiting their showroom as well as by attending events.

• Developed and enhanced the overall effectiveness of integrated marketing strategies for online campaigns, particularly focusing on developer outreach, utilizing channels like Twitter, Discord, Reddit, Dev.to, and LinkedIn.• Employed lead generation tactics to acquire new customers, through customer segmentation, targeting and positioning. • Contributed creatively to the design of a planned mobile app on Figma, bringing fresh ideas and enthusiasm to the team. • Managed workflow efficiently using project management tools such as Notion and Jira, offering valuable insights for the execution and implementation of various campaigns.• Successfully increased the number of cold leads by 30%, adding approximately 1000 cold leads without additional costs to company, optimizing customer acquisition costs.

● Assisted in developing email marketing strategies, running email campaigns and advertising, managing databases, and creating newsletters in order to maximize conversions. Saw an increase in the email open rate by 4% to 18.3 % as compared to Q1 2020● Managed NotifyOK’s prospect database, ensuring data quality and accuracy, maintaining data integrity and compliance with local regulations in India. ● Curated email newsletters and promotions, ensuring alignment with the brand guidelines and visual identity and further developing a testing strategy to optimize for email open rate and email click-through rates.● Lead the optimization of the demand funnel and created strategies to improve effectiveness of marketing strategies, while defining and tracking key performance metrics and presenting data to management through dashboards/reports analytics.

As a part of the Expert Community program, I was responsible for crafting itineraries and providing customizable packages to potential leads, and ensuring high conversion rates and revenue maximization. Made sure that the set KPIs were achieved alongside handling customer queries and grievances.

• Provided confidential clerical and administrative support, handling various correspondence, memos, presentations, and reports using MS Office tools.• Managed reception duties, including receiving and distributing mail, photocopying, faxing, handling calls, and transferring messages.• Coordinated meetings, booked rooms, informed attendees, and distributed minutes using MS Outlook.• Managed office supplies, arranged maintenance and repairs, and prepared purchase orders and requisitions• Worked alongside Housekeeping, Engineering, Sales, Finance and other departments for a smooth customer experience

• Responsible for creating outstanding personalized experiences to all guests in order to build high loyalty/recognition.• Ensured a high enrolment rate was achieved every month by enrolling guests to the Hilton Honors guest loyalty program.• Responsible for achieving the revenue maximization target for the department by using upselling techniques. • Won the Team Member of the Month certificate for achieving the highest number of enrollments done for 6 consecutive months. • Core team member of the Pre-Opening team. Assisted in setting up the department and ensured all standards were maintained.

• Was provided insight into the operations of the departments. Gained knowledge about the basic outlay of rooms, cleaning of guestrooms, handling baggage, inventory maintenance, laundry processing, etc. while working along with the team members.• Was responsible for the mise-en-scene of the Executive Lounge